Customer Service Representative (Travel Industry)

Hjbtravels; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options (part or full-ty

Growth opportunities within the travel

Job summary

Hjbtravels in Newcastle upon Tyne is seeking a Customer Service Representative to support clients in the travel industry. You will handle inquiries and guide customers through bookings with a focus on outstanding service.

You will respond to calls and emails, provide destination information, and ensure a smooth experience from start to finish, while learning our systems and policies. This role offers training, flexible options (part or full time), a collaborative team, and growth opportunities

Qualifications

• Strong communication and interpersonal skills (must)
• Customer service experience preferred but not required
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online systems
• Detail-oriented with a positive, solution-focused attitude
• Interest in the travel industry is a plus

Responsibilities

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed

Skills

Communication skills

Interpersonal skills

Customer service

Time management

Computer literacy

Attention to detail

Interest in travel

Job description

Job Openings Customer Service Representative (Travel Industry)

About the job Customer Service Representative (Travel Industry)

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

Respond to customer inquiries via phone and email

Assist clients with travel planning, reservations, and general questions

• Provide accurate information regarding destinations, policies, and procedures

Maintain clear and professional communication with clients

Follow company guidelines and service standards

Document interactions and updates as needed

Qualifications:

Strong communication and interpersonal skills

Customer service experience preferred (not required)

Ability to work independently and manage time effectively

Comfortable using computers, email, and online systems

Detail-oriented with a positive, solution-focused attitude

Interest in the travel industry is a plus

What We Offer:

• Training and ongoing support
• Flexible work options (part or full time)
• Growth opportunities within the travel industry
• Supportive and collaborative team environment