Customer Service Representative (Travel Industry)

Hjbtravels; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options

Growth opportunities

Supportive team environment

Job summary

A travel service company in Cardiff is looking for a Customer Service Representative to assist clients with travel inquiries and bookings. Ideal candidates should have strong communication skills, and while customer service experience is preferred, it is not mandatory. The role offers flexibility in work options and provides support and training to help employees grow within the travel industry. You will be responsible for maintaining positive interactions, documentation, and ensuring customer satisfaction throughout the travel process.

Qualifications

• Strong communication and interpersonal skills are essential.
• Customer service experience is preferred but not mandatory.
• You should be able to work independently and manage your time.
• Comfort with using computers and online systems is necessary.
• A detail-oriented approach with a positive attitude is important.
• Interest and knowledge of the travel industry would be advantageous.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning and reservations.
• Provide accurate information regarding travel destinations.
• Maintain clear communication with clients.
• Follow company service standards.
• Document customer interactions as necessary.

Skills

Strong communication skills

Customer service experience

Ability to work independently

Computer skills

Detail-oriented

Interest in travel

Job description

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed

Qualifications:

• Strong communication and interpersonal skills
• Customer service experience preferred (not required)
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online systems
• Detail-oriented with a positive, solution-focused attitude
• Interest in the travel industry is a plus

What We Offer:

• Training and ongoing support
• Flexible work options (part or full time)
• Growth opportunities within the travel industry
• Supportive and collaborative team environment