Customer Service Representative – Travel Industry

HB Travels; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible scheduling options

Opportunities for growth within the travel industry

Supportive and collaborative team environment

Job summary

A travel industry firm in Greater London is seeking a dependable Customer Service Representative to assist clients with inquiries and provide travel-related information. Responsibilities include responding to customer questions via various platforms, maintaining clear communication, and ensuring high-quality customer experiences. Ideal candidates will have strong communication skills and an interest in travel, with training and support provided for growth opportunities within the company.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience preferred, but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers and online systems.
• Detail-oriented with a customer-first approach.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms.
• Assist customers with travel-related questions and general support.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain professional, courteous, and timely communication.
• Follow company service standards and operational guidelines.
• Document customer interactions as required.

Job description

Job Description:

We are seeking a dependable and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy assisting others, communicating clearly, and delivering high-quality service throughout the travel planning process.

In this position, you will help respond to customer inquiries, provide travel-related information, and support a positive customer experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and online platforms

• Assist customers with travel-related questions and general support

• Provide accurate information regarding destinations, policies, and procedures

• Maintain professional, courteous, and timely communication

• Follow company service standards and operational guidelines

• Document customer interactions as required

Qualifications:

• Strong written and verbal communication skills

• Customer service experience preferred, but not required

• Ability to work independently and manage time effectively

• Comfortable using computers and online systems

• Detail-oriented with a customer-first approach

• Interest in the travel industry is a plus

What We Offer:

• Training and ongoing support

• Flexible scheduling options

• Opportunities for growth within the travel industry

• Supportive and collaborative team environment