Support Specialist

Capita plc; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Apply-USA is seeking a Support Specialist to join the team in London. The role requires 4+ years in a Support Specialist capacity and a solid grasp of ticketing systems, multi-tasking, and active listening. You should be reliable, punctual, and proactive with a detail-oriented work approach.

You will collaborate with the Customer Service team to meet shared goals and handle day-to-day support duties. Ideal candidates will contribute to maintaining policy compliance and delivering high-quality

Qualifications

• 4+ years of experience in a Support Specialist role or similar.
• Working knowledge of ticketing systems, multi-tasking, and active listening.
• Reliable and punctual with a strong work ethic.
• A proactive, detail-oriented approach to work.

Responsibilities

• Following all relevant company policies and procedures.
• Collaborating with colleagues across the Customer Service team to meet shared goals.
• Carrying out day-to-day responsibilities associated with the Support Specialist role.

Skills

Ticketing systems

Multi-tasking

Active listening

Reliability & punctuality

Job description

We're looking for a Support Specialist who meets the following requirements:

• 4+ years of experience in a Support Specialist role or similar.
• Working knowledge of Ticketing Systems, Multi-tasking, Active Listening.
• Reliable and punctual, with a strong work ethic.
• A proactive, detail-oriented approach to work.

In this role, you'll typically be responsible for:

• Following all relevant company policies and procedures.
• Collaborating with colleagues across the Customer Service team to meet shared goals.
• Carrying out day-to-day responsibilities associated with the Support Specialist role.