Customer Service Representative

Biffa Waste Services; Clowne; Vor Ort; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

24 days holiday + bank holidays

Generous pension

Medical and dental scheme

Cycle to work scheme

Discounts on retail, leisure andTravel

Free parking on site

Training and development opportunities

Zusammenfassung

Biffa Waste Services is hiring a Customer Service Representative to join our UK-based contact centre. This office-based role is permanent and full-time, with a 37.5 hour week and shifts between 7.45am–5.30pm, Monday to Friday, plus Saturday rota when required.

You will help customers with queries and deliver effective resolutions while upholding our standard of service. The ideal candidate is passionate about customers, communicates clearly, stays calm under pressure, and pays attention to

Qualifikationen

• Ideally some experience in a customer service environment.
• Knowledge of Microsoft Office would be helpful but not essential.
• 4-week induction to support you in your start.

Aufgaben

• Handle customer queries and provide clear resolutions.
• Deliver excellent customer service and maintain quality standards.

Kenntnisse

Excellent communication skills

Attention to detail

Positive attitude

Calm under pressure

Tools

Microsoft Office

Jobbeschreibung

A great opportunity to join our amazing customer services team in the waste and recycling industry.

• Customer Service Representative
• £25,174 per year
• Barlborough (Office Based)
• Permanent / Full time - 37.5 Contracted hours per week
• Shifts between the hours of 7.45am - 5.30pm Monday to Friday 8am - 1pm Saturdays (on a rota basis)

Working in our customer service contact centre, you will be joining a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service.

We are looking for someone who is passionate about customers, has excellent communications skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft office would be helpful, but is not essential, as we will provide a comprehensive 4-week induction plan to support you.

And here's why you'll love it at Biffa.

• 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays.
• Generous pension
• Medical and dental scheme
• Cycle to work scheme.
• Retail, leisure and travel discounts
• Free parking on site
• Training and development available which opens the door to a number of great internal progression opportunities.

We're here to change the way people think about waste.

Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.