Customer Service Representative

Biffa Waste Services; Barlborough; Vor Ort; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

24 days holiday

Bank holidays

Generous pension

Medical & dental scheme

Cycle to work scheme

Retail, leisure and travel discounts

Free parking on site

Training & development opportunities

Zusammenfassung

Biffa Waste Services is seeking a Customer Service Representative for our Barlborough office. This permanent, full-time role (37.5 contracted hours per week) sits in our lively contact centre, where you will help customers with queries and provide practical resolutions.

We value passionate, communicative individuals with attention to detail and the ability to stay calm under pressure. Experience in customer service helps; Microsoft Office knowledge is a plus, with a 4-week induction to support

Qualifikationen

• Ideally you will have some experience within a customer service environment.
• You are passionate about customers with excellent communications skills and attention to detail.
• Ability to stay calm under pressure; a comprehensive 4-week induction will support you.

Aufgaben

• Work in our customer service contact centre, handling queries and delivering resolutions.
• Join a dedicated, passionate team and deliver excellent customer service.
• Support customers with resolutions while maintaining a positive attitude.

Kenntnisse

Customer service

Communication

Attention to detail

Calm under pressure

Tools

Microsoft Office

Jobbeschreibung

A great opportunity to join our amazing customer services team in the waste and recycling industry.

• Customer Service Representative
• £25,174 per year
• Barlborough (Office Based)
• Permanent / Full time - 37.5 Contracted hours per week
• Shifts between the hours of 7.45am - 5.30pm Monday to Friday 8am – 1pm Saturdays (on a rota basis)

Working in our customer service contact centre, you will be joining a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service.

We are looking for someone who is passionate about customers, has excellent communications skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft office would be helpful, but is not essential, as we will provide a comprehensive 4-week induction plan to support you.

And here’s why you’ll love it at Biffa.

• 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays.
• Generous pension
• Medical and dental scheme
• Cycle to work scheme.
• Retail, leisure and travel discounts
• Free parking on site
• Training and development available which opens the door to a number of great internal progression opportunities.

We’re here to change the way people think about waste.

Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.