Temporary Customer Service & Sales Administrator

i2i Recruitment Limited; Cheltenham; On-site; GBP 20,000 - 32,000; Full time

Benefits offered by this job

Progression opportunities

Training and development

Team culture

Family-run business

Onsite parking

Job summary

i2i Recruitment Limited is recruiting for a customer account support role in Cheltenham. You will be responsible for day-to-day management of customer accounts, building strong relationships and delivering excellent support across phone, email and meetings.

Work with internal teams to ensure smooth delivery of products, proactively check in with customers, and identify further requirements while maintaining a proactive, team-oriented approach in a fast-paced environment.

Qualifications

• Confident communication and a professional approach.
• Strong relationship-building skills and a customer-first mindset.
• Excellent organisation and attention to detail.
• Eagerness to learn, take ownership and show initiative.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Supporting the day-to-day management of customer accounts.
• Building relationships with customers and providing excellent account support.
• Handling customer communication via phone, email and meetings.
• Working closely with internal teams to support smooth delivery of products.
• Proactively checking in with customers and identifying further requirements.

Skills

Confident communication

Relationship building

Organisation skills

Initiative

Multitasking

Job description

WHAT'S IN IT FOR YOU?

• Clear progression opportunities within a sales-focused environment
• Ongoing training and development to support your long-term career
• Supportive, close-knit team culture with regular feedback
• Opportunity to join a values-led, family-run business
• Onsite parking available

MUST HAVE'S

• Confident communication skills and a professional approach
• Strong relationship-building skills and a customer-first mindset
• Excellent organisation and attention to detail
• Eagerness to learn, take ownership and show initiative
• Ability to manage multiple tasks in a fast-paced environment

NICE TO HAVE'S

• Previous experience in customer service, sales support or account management
• Comfortable speaking with B2B customers and building rapport
• Experience using email, phone and basic office systems to support customers

SO, WHAT WILL YOU BE DOING?

• Supporting the day-to-day management of customer accounts
• Building relationships with customers and providing excellent account support
• Handling customer communication via phone, email and meetings
• Working closely with internal teams to support smooth delivery of products
• Proactively checking in with customers and identifying further requirements

HELPFUL EXTRAS

• Positive, proactive attitude with a willingness to pitch in where needed
• Strong teamwork skills and the confidence to ask questions when learning
• Good time management and the ability to prioritise effectively
• Professional written communication and phone manner

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful.