Temporary Customer Service & Sales Administrator

i2i Recruitment Limited; Gloucester; On-site; GBP 21,000 - 30,000; Full time

Job summary

i2i Recruitment Limited is seeking a customer-focused professional to support day-to-day management of customer accounts, build relationships, and respond to inquiries across phone, email and meetings.

You will work with internal teams to ensure smooth delivery of products, proactively check in with customers, identify further requirements, and contribute to a high-quality service culture.

Qualifications

• Confident communication skills and a professional approach are essential.
• Strong relationship-building and customer-first mindset are required.
• Excellent organisation and attention to detail are important.
• Eagerness to learn, take ownership and show initiative.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Supporting the day-to-day management of customer accounts.
• Building relationships with customers and providing excellent account support.
• Handling customer communication via phone, email and meetings.
• Working closely with internal teams to support smooth delivery of products.
• Proactively checking in with customers and identifying further requirements.

Skills

Communication skills

Relationship building

Customer focus

Organisation

Attention to detail

Learnability

Ownership

Initiative

Multitasking

Job description

WHAT'S IN IT FOR YOU?

• Clear progression opportunities within a sales-focused environment
• Ongoing training and development to support your long-term career
• Supportive, close-knit team culture with regular feedback
• Opportunity to join a values-led, family-run business
• Onsite parking available

MUST HAVE'S

• Confident communication skills and a professional approach
• Strong relationship-building skills and a customer-first mindset
• Excellent organisation and attention to detail
• Eagerness to learn, take ownership and show initiative
• Ability to manage multiple tasks in a fast-paced environment

NICE TO HAVE'S

• Previous experience in customer service, sales support or account management
• Comfortable speaking with B2B customers and building rapport
• Experience using email, phone and basic office systems to support customers

SO, WHAT WILL YOU BE DOING?

• Supporting the day-to-day management of customer accounts
• Building relationships with customers and providing excellent account support
• Handling customer communication via phone, email and meetings
• Working closely with internal teams to support smooth delivery of products
• Proactively checking in with customers and identifying further requirements

HELPFUL EXTRAS

• Positive, proactive attitude with a willingness to pitch in where needed
• Strong teamwork skills and the confidence to ask questions when learning
• Good time management and the ability to prioritise effectively
• Professional written communication and phone manner

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful.