Commercial Operations Coordinator

i2i Recruitment Limited; Cheltenham; On-site; GBP 21,000 - 29,000; Full time

Job summary

i2i Recruitment Limited is seeking a proactive administrator in a busy operations environment in Cheltenham. You will process customer sales orders, ensure compliance with requirements, and support delivery management and ERP data upkeep to maximise product availability.

You will build strong relationships with customers and logistics partners, handle issues, and help with forecasting alongside planning teams. A collaborative, fast-moving role suited to organised problem-solvers.

Qualifications

• Experience in admin, customer service, logistics, FMCG or supply chain environments
• Strong written and verbal communication skills
• Excellent organisational and time-management abilities
• Ability to multitask and manage competing priorities effectively
• Strong attention to detail and commitment to accuracy
• Proactive and solutions-focused approach to problem solving
• Confident using Microsoft Outlook and Excel
• Strong customer service focus and ability to build relationships

Responsibilities

• Processing customer sales orders accurately and efficiently through internal systems
• Ensuring orders meet customer-specific requirements and agreements
• Managing delivery issues and customer complaints, escalating where required
• Maintaining accurate ERP data including stock, pricing, and product information
• Producing reports and supporting forecasting activities alongside planning teams
• Building strong relationships with customers and logistics partners
• Monitoring customer stock levels to maximise product availability
• Processing import and export documentation to support smooth operations
• Following established processes to ensure accuracy and compliance
• Providing support and cover for wider team activities when required

Skills

Written & verbal communication

Organisational skills

Time management

Multitasking

Attention to detail

Problem solving

Outlook

Excel

Customer service

Tools

ERP systems

Job description

What’s in it for you?

• Opportunity to join a fast-paced commercial operations team within a growing business
• Gain valuable experience across customer service, logistics, supply chain, and operations
• Be part of a collaborative and supportive team environment
• Varied role with the chance to build strong relationships with customers and logistics providers
• Potential for contract extension based on business needs

Must haves

• Previous experience in an administrative, customer service, logistics, FMCG, or supply chain environment
• Strong written and verbal communication skills
• Excellent organisational and time-management abilities
• Ability to multitask and manage competing priorities effectively
• Strong attention to detail and commitment to accuracy
• Proactive and solutions-focused approach to problem solving
• Confident using Microsoft Outlook and Excel
• Strong customer service focus and ability to build relationships

Nice to haves

• Experience using ERP systems
• Knowledge of supply chain, logistics, or order processing environments
• Experience working with third-party logistics providers

So, what will you be doing?

• Processing customer sales orders accurately and efficiently through internal systems
• Ensuring orders meet customer-specific requirements and agreements
• Managing delivery issues and customer complaints, escalating where required
• Maintaining accurate ERP data including stock, pricing, and product information
• Producing reports and supporting forecasting activities alongside planning teams
• Building strong relationships with customers and logistics partners
• Monitoring customer stock levels to maximise product availability
• Processing import and export documentation to support smooth operations
• Following established processes to ensure accuracy and compliance
• Providing support and cover for wider team activities when required

Helpful extras

• A collaborative approach and enthusiasm for teamwork
• Ability to influence stakeholders and negotiate positive outcomes
• Comfortable working in a busy, fast-moving environment

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful