Customer Service Representative

Aggreko, LLC; Cannock; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Pension plan

Bonus scheme

Life Assurance

Holiday entitlement

Volunteer time off

Job summary

Aggreko is seeking a Customer Service Representative in Cannock to be the main contact for customers and manage the end-to-end lifecycle of rentals. You will collaborate with sales and operations to ensure a smooth, high-quality customer experience and protect long-term relationships.

The role requires proven customer service or account management experience, strong CRM skills, and the ability to gather information and offer appropriate solutions.

Qualifications

• Experienced in customer service or account management role.
• Exceptional customer service skills with ability to gather information and offer suitable product/service solutions.
• Experience using CRM systems.
• Strong stakeholder relationship management skills.
• Collaborative working style across wider teams.

Responsibilities

• Act as the principal point of contact for Aggreko’s customers
• Manage all internal touchpoints during the lifecycle of the rental
• Collaborate with the sales and Operations teams to ensure successful customer experience
• Meet the expectations and requirements of the customers
• Establish and maintain effective relationships with customers, gaining their trust and respect
• Handle incoming customer calls to address equipment, service or contract queries
• Manage customer credit limits and payment expectations

Skills

Customer service

Account management

CRM systems

Stakeholder management

Team collaboration

Job description

Bring your energy to Aggreko as Customer Service Representative, based in Cannock. You’ll play a key role in the efficient running of the customer centre, increasing customer satisfaction, loyalty and retention, and exceeding customer expectations. Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you’ll do as a Customer Service Representative:

• Act as the principle point of contact for Aggreko’s customers
• Manage all internal touchpoints during the lifecycle of the rental
• Collaborate with the sales and Operations teams to ensure successful customer experience
• Meet the expectations and requirements of the customers
• Establish and maintain effective relationships with customers, gaining their trust and respect
• Handle incoming customers calls to address equipment, service or contract queries
• Manage customer credit limits and payment expectations

You are:

• Experienced in customer service or account management role
• Have exceptional customer service skills, with the ability to gather information from customers and offer suitable product and service solutions
• Experienced using CRM systems
• Strong stakeholder relationship management skills
• Collaborative working style across wider teams

Here’s what you’ll get?

• Generous benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)
• Generous holiday entitlement, with option to ‘buy’ or ‘sell’
• A focus on continued personal development
• Paid time off work for volunteering in the community
• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle

Our people are can-do, positive, resilient and persistent.

LI-LW1 Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers. We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. No two days are the same. We work in dynamic environments and offer a wide range of opportunities for motivated people to enrich their lives and communities. If you are prepared to give us your best, you can learn and grow quickly. We are building a culture and an environment where everyone can be at their best. We encourage everyone to be themselves at work because we know that’s how we achieve our potential.