Customer Service Representative

Aggreko plc; Cannock; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Pension plan

Bonus scheme

Life Assurance

Holiday entitlement (buy/sell)

Job summary

Aggreko plc in Cannock is looking for a Customer Service Representative to support our customer centre, helping improve satisfaction, loyalty and retention by delivering timely service and clear communication. You will work closely with sales and Operations, act as main contact for customers, manage rental lifecycles, address queries and ensure accurate payment expectations.

This role emphasizes customer-first solutions and collaborative teamwork.

Qualifications

• Experience in customer service or account management.
• Experience using CRM systems.
• Strong stakeholder relationship management skills.

Responsibilities

• Act as the principal point of contact for Aggreko’s customers.
• Manage all internal touchpoints during the lifecycle of the rental.
• Collaborate with the sales and Operations teams to ensure successful customer experience.
• Meet the expectations and requirements of the customers.
• Establish and maintain effective relationships with customers, gaining their trust and respect.
• Handle incoming customers calls to address equipment, service or contract queries.
• Manage customer credit limits and payment expectations.

Skills

Customer service

Account management

CRM systems

Stakeholder management

Collaboration

Tools

CRM systems

Job description

Bring your energy to Aggreko as Customer Service Representative, based in Cannock. You’ll play a key role in the efficient running of the customer centre, increasing customer satisfaction, loyalty and retention, and exceeding customer expectations.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you’ll do as a Customer Service Representative:

• Act as the principle point of contact for Aggreko’s customers
• Manage all internal touchpoints during the lifecycle of the rental
• Collaborate with the sales and Operations teams to ensure successful customer experience
• Meet the expectations and requirements of the customers
• Establish and maintain effective relationships with customers, gaining their trust and respect
• Handle incoming customers calls to address equipment, service or contract queries
• Manage customer credit limits and payment expectations

You are:

• Experienced in customer service or account management role
• Have exceptional customer service skills, with the ability to gather information from customers and offer suitable product and service solutions
• Experienced using CRM systems
• Strong stakeholder relationship management skills
• Collaborative working style across wider teams

Here’s what you’ll get?

• Generous benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)
• Generous holiday entitlement, with option to ‘buy’ or ‘sell‘
• A focus on continued personal development
• Paid time off work for volunteering in the community
• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.