Customer Service Representative

IP Enclosures UK; Bromsgrove; On-site; GBP 26,000; Full time

Job summary

A leading company in the electrical equipment manufacturing sector is seeking a Customer Service Representative in Bromsgrove. The successful candidate will be responsible for resolving customer queries, processing orders, and assisting with various administrative tasks. Ideal applicants will possess strong communication skills and a customer-focused mindset, with at least two years of experience in customer service.

Qualifications

• Minimum of 2 years’ experience in customer service.
• Highly organised with a keen eye for detail.
• Positive and enthusiastic attitude.

Responsibilities

• Proactively resolving customer queries.
• Taking incoming telephone calls.
• Processing customer orders.

Skills

Communication

Attention to detail

Customer-focused

Technical aptitude

Team player

Organizational skills

Empathy

Negotiation

IT skills

Job description

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The successful applicant will need excellent communication skills, a high level of attention to detail and be customer-focused.

RESPONSIBILITIES

• Proactively resolving customer queries.
• Taking incoming telephone calls.
• Processing customer orders.
• Other customer service and administration tasks.
• Assisting sister company (Forward Products) with customer service and administration tasks.
• Covering for team members who are out of the office.

KEY SKILLS & QUALITIES

• Minimum of 2 years’ experience in customer service.
• Highly organised, with a keen eye for detail and accuracy in all tasks.
• Ability to see queries through from start to satisfactory completion.
• Positive and enthusiastic attitude.
• Technical aptitude and a keen ability to understand and communicate product features effectively.
• Warm, friendly and empathetic attitude.
• Team player who goes the extra mile.
• Efficient telephone and email manner.
• Demonstrates humility, ambition, and strategic thinking (Humble, Hungry, Smart).
• Excellent communication and negotiation skills.
• An ability to respond to enquiries quickly, efficiently and accurately.
• IT skills and the ability to pick up new systems and processes quickly.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Electrical Equipment Manufacturing

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