Customer Service Representative - Coventry

AB Volvo; Coventry; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading company in the automotive industry is seeking a dedicated Customer Service Representative to join their Coventry dealership. The role involves delivering exceptional customer service, coordinating bookings, and supporting administrative tasks. With a focus on sustainability and innovation, the company offers a supportive environment, ongoing training, and a competitive benefits package. Join a dynamic team committed to shaping the future of transport solutions.

Benefits

Pension Scheme

25 Days Holiday

Discounts for High St Retailers

Healthcare Plan

Ongoing Training

Qualifications

• Previous experience in customer service or administrative role.
• Strong communication and interpersonal skills.
• Excellent organisational and time management abilities.

Responsibilities

• Deliver exceptional service and support across all customer interactions.
• Schedule service appointments and follow up on inquiries.
• Liaise with workshop teams for timely communication.

Skills

Communication

Organisational Skills

Problem Solving

Education

Experience in Customer Service

Tools

Microsoft Office

Customer Management Systems

Job description

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Customer Service Representative - Coventry

Location:

Coventry, GB, CV3 4PW

Position Type: Professional

Salary: up to £28k + bonus + overtime!

Working a rotating weekly shift - Monday to Friday

Week 1 = 0600hrs to 1400hrs

Week 2 = 10am to 1800hrs

1 in 4 Saturdays 0700hrs to 1200hrs @ overtime (time and a half)

Join a team that keeps the world moving - Presently undergoing refurbishment and will be the largest dealer in the area!

At Volvo Trucks, we are committed to driving progress and shaping the future of transport solutions. We are currently looking for a dedicated and customer-focused Customer Service Representative to join our dynamic team at our Coventry dealership.

About the Role:

As a key point of contact for our valued customers, you will be responsible for delivering exceptional service and support across all customer interactions. You’ll help ensure that our service department runs smoothly by coordinating bookings, updating customers on the progress of repairs, and supporting the team with administrative duties.

Provide outstanding service to customers both in person and over the phone

Schedule service appointments and follow up on customer inquiries

Liaise with workshop teams to ensure timely communication on repairs and maintenance

Accurately input and manage data in our service systems

Handle invoices, warranties, and general administrative support

Assist in resolving customer concerns quickly and professionally

Who are you?

Previous experience in a customer service or administrative role (automotive or transport industry is a plus)

Strong communication and interpersonal skills

Excellent organisational and time management abilities

Competence with Microsoft Office and customer management systems

A proactive, problem-solving attitude and team-oriented mindset

What’s in it for you?

A supportive and inclusive team environment

Ongoing training and professional development opportunities

Pension scheme and competitive benefits package

The chance to work with a globally respected brand committed to sustainability and innovation

25 days holiday raising to 30 days with service + bank holidays

Discounts for many High St retailers, gym memberships, theme park days out, travel, hotel, ++++ for yourself, family and friends

Enhanced paternity/maternity leave

Healthcare plan with access to dental insurance

Plus many more!!

Ready for the next move?

Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Trucks, you will be part of leading the way towards a sustainable transport industry. For nearly a century, we have been innovating for people – to make life easier, better, and safer. Driving progress is our promise to customers, industry, and society. At Volvo Trucks, we share a curiosity to learn, work with passion, and embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school, and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility, and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility, and connectivity.

Our people are passionate about what they do, aim for high performance, and thrive on teamwork and learning. Everyday life at Volvo is defined by support, care, and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.