Customer Service Representative

Keysight Technologies; Telford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking a motivated Customer Service Representative in Telford. The role involves supporting service representatives, managing customer requests, and ensuring excellent service. Ideal candidates will have strong organizational and communication skills.

Qualifications

• Customer service experience in a fast-paced environment.
• Must have excellent written, verbal and presentation skills.

Responsibilities

• Performing administration support to customer service representatives.
• Data entry of service requests and handling customer queries.

Skills

Customer Service

Organizational Skills

Communication

Job description

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We are looking for a motivated people-oriented Customer Service Representative for our team based in Telford! The ideal candidate will have Customer Service experience.

You will be responsible for interfacing with customers, logistics, manufacturing and supporting the service representatives to handle a variety of post-sales service functions. You will solve administrative problems requiring process and customer service knowledge.

You will be in charge of

• Preforming the administration support to our customers service representatives, ensure that we are managing the repair/calibration requests
• Data entry of the service requests, adding prices and data as per the customer’s requirements, raising quotes and dealing with customer’s queries.
• Assigning emails to the Customer Service representatives

Qualifications

• Customer service experience in a fast paced customer service environment
• Some relevant experience in an administrative role
• Must have excellent written, verbal and presentation skills
• Excellent team work, with a proactive mentality
• Must be detail-oriented and have excellent customer service, organizational and follow-up skills
• Must be able to interact effectively and cooperatively with employees at all levels
• Must be able to operate in a complex organization and handle multiple tasks simultaneously

What we offer

A place within an exciting company! At Keysight we develop with our visionary, market-leading, and highly innovative customers breakthroughs that connect and secure the world.

At Keysight, diversity represents the full spectrum of human demographic differences, including race, national origin/ethnicity, religion, gender, sexual orientation, age, identity & expression, socio-economic status, veteran status, physical disability, and any other protected class. Inclusion & Diversity is an integral part of our core values and is a competitive advantage that helps drive innovation that results when people with differing experiences, perspectives, and cultures work together. For these reasons, our diversity practices extend across every phase of the recruitment process.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Temporary

Job function

• Job function

  Customer Service

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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