Customer Service Representative

Imperial Dade; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Imperial Dade is seeking a Customer Service Representative in Birmingham, AL. This role involves interacting with customers, processing orders, and addressing inquiries. Join a dynamic team offering competitive salaries and benefits in a rewarding environment.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k) program with company match

Paid time off

Educational reimbursement

Paid family leave

Adoption assistance

Qualifications

• 2 years of customer service experience.
• Proficiency in MS Office and familiarity with other software.

Responsibilities

• Answer customers’ calls in a prompt and professional manner.
• Assist in increasing sales and profitability for each account.
• Optimize fill rates by providing substitutions for out-of-stock items.

Skills

Communication

Customer Service

Data Entry

MS Office

Education

High school diploma, GED, or equivalent

Job description

Overview

Imperial Dade, a leading North American distributor, has a Customer Service Representative role available in Birmingham, AL! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Dade is a great place to take that next step.

The Customer Service Representative will interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services.

The schedule for this position is Monday through Friday from 8:00 am until 5:00 pm.

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.**

Responsibilities

You will:

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items
• When necessary, escalate customer information, problems/needs, and requests to the customer service manager.

Qualifications

You have:

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• Excellent communication skills
• An outgoing personality, eager attitude to help others

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.