Customer Service Representative - FW

Glos; Cheltenham, Gloucester; On-site; GBP 23,000 - 27,000; Full time

Job summary

Join a fast-growing broadband company in Gloucester as a Customer Service Representative. You'll respond to customer queries, triage issues, and assist potential customers while being part of a supportive team that values your contributions. Enjoy a competitive salary, bonuses, and opportunities for career progression.

Benefits

Fun team incentives

Ongoing career training and development

Clear opportunities for progression

Free onsite parking

Supportive and inclusive work environment

Qualifications

• Strong communicator with a natural ability to connect with people.
• Excellent interpersonal and listening skills.
• Proactive problem-solver who takes ownership of customer issues.

Responsibilities

• Responding promptly to customer queries across various channels.
• Performing initial triage of connectivity issues.
• Assisting potential customers in understanding products.

Skills

Communication

Interpersonal Skills

Problem Solving

Organizational Skills

Customer Service

Job description

Customer Service Representative
Location: Gloucester
Salary: £23,000 + Bonus
Hiring Multiple Candidates
£23,000 base salary plus annual team bonus | 35-hour working week | Fun team incentives | Ongoing career training and development | Clear opportunities for progression | Free onsite parking | Supportive and inclusive work environment

What You’ll Be Doing:

• Responding promptly and professionally to a wide range of customer queries across various communication channels.
• Keeping customers updated when follow-ups are required or when arranging service engineer visits.
• Performing initial triage of connectivity issues and escalating or scheduling engineer support where necessary.
• Assisting potential customers in understanding the company’s products and packages.
• Working collaboratively with colleagues to ensure customer needs are met effectively.
• Recommending relevant products and services that may enhance the customer experience.

What We’re Looking For:

• A strong communicator with a natural ability to connect with people.
• Excellent interpersonal and listening skills.
• A proactive problem-solver who takes ownership of customer issues.
• Organised, self-motivated, and adaptable in a fast-paced environment.
• Someone who thrives on delivering high-quality customer service and making a lasting impression.

Are you passionate about delivering outstanding customer service? Join a fast-growing and forward-thinking broadband company in Gloucester that is making waves in the industry. This is your opportunity to be part of a dynamic and supportive team where your contributions make a real difference.

Interested? Send your most up-to-date CV to FRAN at i2i recruitment today!

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.