Customer Service Representative

Securitas UK; Basildon; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Wellbeing programme

Health cash plan

Pension and life assurance

Gym discounts

Cycle-to-work

PerksHub discounts

Training plan

Job summary

Securitas UK is seeking an on-site Customer Service Representative to build lasting relationships with customers and deliver exceptional service, ensuring high satisfaction levels. You will handle inquiries and help resolve issues, while coordinating asset check-ins/outs and onsite calibrations to meet contracted KPIs.

The role emphasizes effective time management, multitasking, and a professional, customer-focused approach in a fast-paced environment.

Qualifications

• Previous experience in a customer service or administration role
• Excellent written and oral communication are essential
• Excellent IT skills and knowledge of Office Suite
• Proven ability to identify and meet customers’ needs and requirements
• Self-motivated and team-orientated
• Ability to organise your time effectively and perform multi-tasks efficiently and in line with specific timelines

Responsibilities

• As an on-site Customer Service Representative, you will be responsible for building long-lasting relationships with our customer by delivering exceptional customer service and maximising customer satisfaction.
• You will be responsible for managing all customer inquiries and helping to resolve issues.
• You will manage the booking in and out process of customer assets and co-ordinate onsite calibrations ensuring the company meets all contracted service levels and KPI’s.

Skills

Customer service

Communication skills

Office Suite

Time management

Team-oriented

Multi-tasking

Job description

Job Description

The great benefits you will get as a Customer Service Representative:

• Continuous development and training plan
• Competitive salary – more details available upon request
• 25 days holiday + bank holidays – with the option to buy/sell up to 5 days a year.
• Access to the Trescal PerksHub- a bespoke discounts portal & app with over 900+ major retail outlets and restaurants
• Continuous employee/financial well-being programme
• Medical Health Cash Plan
• Gym membership discounts
• Cycle-to-work scheme
• Pension and Life Assurance Scheme

What you’ll bring to the team:

• Previous experience in a customer service or administration role
• Excellent communication skills both written and oral are essential
• Excellent IT skills and knowledge of Office Suite
• Proven ability to identify and meet customers’ needs and requirements
• Self-motivated and team-orientated
• Ability to organise your time effectively and perform multi-tasks efficiently and in line with specific timelines

As an on-site Customer Service Representative, you will be responsible for building long-lasting relationships with our customer by delivering exceptional customer service and maximising customer satisfaction.

You will be responsible for managing all customer inquiries and helping to resolve issues. In addition, you will manage the booking in and out process of customer assets and co-ordinate onsite calibrations ensuring the company meets all contracted service levels and KPI’s.