CUSTOMER SERVICE REPRESENTATIVE

Parke Lane People LTD; Thame; On-site; GBP 22,000 - 30,000; Full time

Job summary

Parke Lane People LTD is seeking a proactive Customer Service Representative to manage enquiries, process orders and leases, and coordinate with internal teams to deliver accurate, responsive support from initial contact to completion.

You will report to the Customer Service Manager and own requests with a customer-first mindset, ensuring professional handling and timely resolutions across a busy, collaborative environment.

Qualifications

• Two years or more of customer service experience, ideally B2B/logistics/supply-chain.
• Excellent written and verbal communication skills.
• Strong attention to detail with a methodical approach.
• Confident IT skills, including Microsoft Office 365 and customer/order-management systems.
• Strong problem-solving ability and clear solution communication.
• Excellent organisation and time-management skills.
• Calm, professional and resilient under pressure.
• Collaborative mindset across multiple teams.

Responsibilities

• Process customer purchase orders and lease requests across products and services.
• Respond to customer enquiries with accurate information on products, quotations and lead times.
• Coordinate with Commercial, Operations, Logistics and other teams to complete requests.
• Deliver a seamless end-to-end customer experience and keep customers informed.
• Own allotted customer complaints and incidents, coordinating timely resolutions.
• Maintain high standards of accuracy, service and communication while meeting targets.
• Participate in training and development to build product knowledge and support improvement.
• Provide additional support in a busy, collaborative environment.

Skills

Customer service experience

Excellent communication

Attention to detail

IT skills (MS Office 365)

ERP/CRM familiarity

Tools

Microsoft Office 365

CRM systems

ERP systems

Job description

Customer Service Representative

Join an international, purpose-led organisation and play a key part in delivering a first-class experience to customers across the pharmaceutical supply chain.

This is an excellent opportunity for a proactive, highly organised Customer Service Representative to join a growing, customer-focused business. You will manage enquiries, process orders and leases, coordinate with internal teams and ensure customers receive accurate, responsive support from initial contact through to completion.

The role

Reporting to the Customer Service Manager, you will support customers and the commercial team by managing quotes, lead times, orders and external logistical requirements. You will take ownership of requests and issues, ensuring every interaction is handled professionally, accurately and with a strong customer-first mind set.

Key responsibilities

• Process customer purchase orders and lease requests across a range of products and services.
• Respond to customer enquiries, providing accurate information on products, quotations and lead times.
• Work closely with Commercial, Operations, Logistics and other internal teams to manage requests through to completion.
• Deliver a seamless end-to-end customer experience, keeping customers informed at every stage.
• Take ownership of assigned customer complaints and incidents, coordinating the appropriate teams to achieve a full and timely resolution.
• Maintain excellent standards of accuracy, service and communication while meeting agreed performance targets.
• Participate in training and development activities to build product knowledge and support continuous improvement.
• Provide additional support as required within a busy, collaborative customer service environment.

About you

• At least two years’ customer service experience, ideally within a fast-paced B2B, operational, logistics, manufacturing or supply-chain setting.
• Excellent written and verbal communication skills.
• Strong attention to detail, with a methodical and accurate approach to work.
• Confident IT skills, including Microsoft Office 365 and customer or order-management systems.
• Strong problem-solving ability, with the confidence to investigate issues and communicate solutions clearly.
• Excellent organisation, prioritisation and time-management skills.
• Calm, professional and resilient when working under pressure.
• A collaborative approach, with the ability to build effective relationships across several teams.
• A full UK driving licence, right to work in the UK and willingness to travel to other sites if & when required.
• Experience of specialist ERP, CRM or order-management systems would be advantageous, although full training will be provided.

What success looks like

You will be committed to delivering responsive, high-quality service, including:

• Responding to customer queries, orders and complaints within agreed service levels.
• Providing prompt and accurate order confirmations.
• Supporting excellent customer satisfaction and quality standards.
• Building trusted relationships through reliable, proactive and solutions-focused support.

Why apply?

This is a rewarding opportunity to join a collaborative, international organisation where your contribution directly supports the reliable delivery of vital products to customers around the world.