Customer Service Representitive

MTrec Ltd; Newcastle upon Tyne; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Immediate start

On-site parking

Flexible start time 08:00-09:00

Potential to go permanent

Competitive benefits package

Collaborative work environment

Job summary

MTrec Ltd. is seeking a Temporary Customer Service Representative in the UK to strengthen the team. The role focuses on delivering outstanding service, handling inbound/outbound calls, and processing orders to support customer satisfaction.

You will coordinate with internal teams, manage lead times, and provide product knowledge and alternatives. Immediate start and potential to go permanent are available, with on-site parking and a collaborative environment.

Qualifications

• Recent experience in a customer-centric environment.
• Able to handle challenging calls and diffuse conflict on phone and email.
• Proactive account and order management skills.
• Excellent verbal and written communication.

Responsibilities

• Deliver outstanding customer service and maintain relationships with internal and external customers.
• Respond to inbound calls and initiate outbound calls and emails.
• Process customer orders through internal record management systems.
• Manage customer expectations and advise on lead times, product knowledge and alternatives.
• Report and escalate queries to the CS Team Leader as appropriate.
• Support other team members as required.
• Process orders.
• Coordinate returns with the Warehouse.
• Arrange private orders and take card payments.
• Coordinate returns with the Warehouse and arrange replacements if needed.

Skills

Customer service

Call handling

Conflict resolution

Problem solving

Account management

Multitasking

Communication skills

Tools

CRM software

Order management system

Job description

The rewards and benefits on offer:

• Immediate start available.
• Potential to go permanent
• Competitive benefits package.
• Collaborative and supportive work environment.
• Flexible start time of between 08:00 - 09:00 am
• Free on-site parking

Working Hours:

• 37.5 per week, Monday to Friday.

MTrec's New Opportunity:

MTrec Recruitment is proudly representing our prestigious manufacturing client in their 2026 recruitment initiative with the recruitment of a Temporary Customer Service Representative to strengthen their team. This is an excellent opportunity for someone looking to build a long-term career within a growing business.

The job you'll do:

• Deliver outstanding customer service by maintaining relationships with internal and external customers.
• Respond to inbound calls and initiate outbound calls/email correspondence
• Process customer orders through internal record management systems.
• Manage customer expectations, advising on lead times, share product knowledge and alternatives available.
• Report and elevate customer queries to the Customer Service Team Leader as appropriate.
• Support other team members as and when required.
• Process orders
• Coordinate returns with the Warehouse
• Arrange private orders and take card payments
• Coordinate returns with the Warehouse and arrange replacements if required.

About you:

• Available for an immediate start
• Relevant recent experience in a similar customer-centric environment.
• Robust to receive challenging calls
• Able to deal with / manage and diffuse conflict via phone and email
• Basic problem-solving skills, and knowing when to elevate to CS Manager
• Proactive, not reactive - excellent account/order management skills
• Multitasking skills
• Has excellent communication skills, verbal and written