Customer Service Representative

Sensient Technologies; Milton Keynes; On-site; GBP 22,000 - 28,000; Full time

Job summary

Sensient Technologies in Milton Keynes seeks an experienced Customer Services Representative to manage customer orders and progress them through the order fulfilment cycle. You will liaise with Planning, Purchasing, Transport & Distribution, Commercial and Site Administration to ensure smooth delivery.

You’ll verify orders, handle inquiries, generate management reports and track progress to maintain OTIF delivery.

Qualifications

• Good secondary education plus work experience in dealing with B2B customers.
• Fluency in English and French preferred.
• Excel working knowledge and numeracy.
• Experience with ERP systems is beneficial.
• Strong organizational and communication skills.

Responsibilities

• Receive, verify and enter customer orders, liaise with Planning and confirm delivery dates with customers.
• Manage customer enquiries, resolve queries, source and provide information.
• Interrogate data systems and generate reports for management reporting.
• Take ownership of and monitor orders, champion OTIF completion.
• Track order progress and analyse data.

Skills

English fluency

French

Microsoft Excel

ERP systems

B2B experience

Organizational skills

Communication skills

Education

Secondary education

Job description

Imagine we are filling this great customer service role - imagine how rewarding that could be for your career

We are looking for an experienced Customer Services Representative to join our team in our Milton Keynes office. As part of this team, you will manage the receipt of customer orders and progress their completion through the order fulfilment cycle, whilst providing support to interrelated functions including Purchasing, Planning, Transport & Distribution, Commercial and Site Administration duties.

What you’ll do:

• Receive, verify accuracy and enter customer orders, liaise with Planning and confirm delivery dates with customers
• Manage customer enquiries, resolve queries, source and provide information
• Interrogate data systems and generate reports for management reporting
• Take ownership of and monitor your orders, and champion your OTIF completion
• Track order progress and analyse data

What you’ll bring:

• Good secondary education plus work experience in dealing with B2B customers
• Fluency in English plus one additional European language, ideally French
• Microsoft Excel working knowledge
• Numerate and familiar with ERP systems
• Excellent organizational, communication and administrative skills
• Export experience would be advantageous

What you’ll get:

• Opportunity to collaborate with your local colleagues, onsite 5 days per week
• An excellent salary, benefit offering and development opportunities
• An opportunity for occasional travel for business meetings with international colleagues
• A thorough and effective training experience during onboarding and beyond