Customer Services Advisor

Dx; Plymouth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive Rates of Pay

Company Funded Health Cash Plan

Holidays: 20 days increasing with time

Bank holidays

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme + 24/7 V

Job summary

Dx is seeking Customer Service Advisors to consistently deliver customer promises by delighting clients with proactive support. You will handle a range of inquiries, collaborate with operations and account teams, and resolve issues with focus on customer satisfaction.

You will engage with service centres, recognize escalation needs, and contribute to reliable account support while enjoying clear career progression opportunities within a supportive environment.

Responsibilities

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts.
• Action all customer queries in line with the required processes and service level agreements.
• Work as part of a team to ensure great customer service delivery – every time.
• Engage proactively with service centres to ensure customer requirements are received and actioned.
• Recognise and deal with queries, requests and problems in line with our customer account requirements.
• Identification and action of escalation issues.
• Undertake any other customer account support duties as required.

Job description

Role summary

Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.

Key responsibilities:

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery – every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Benefits:

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!