Customer service rep/ Administrator

Randstad Delivery; Hilcote; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

CV editing assistance

Paid holiday

Discounts for restaurants & retail

Refer a friend bonus

Potential permanent role

Competitive pay

Job summary

Holcim in Hulland Ward is seeking an experienced Administrator/Customer Service representative for a 3-month temporary role. The position is office-based with 37.5 hours per week, shifts 8am-4pm or 9am-5pm. Pay is £14.50 per hour with potential to move permanent.

Responsibilities include order processing, supplier liaison, answering calls, updating customers on deliveries, handling queries and data entry. Candidates should have strong IT skills and excellent communication.

Qualifications

• Excellent IT skills and proficient in the use of Google suite.
• Flexible and adaptable attitude with ability to prioritise a range of different tasks.
• Exceptional communication skills, at all levels, both written and verbal.
• Excellent organisational and time management skills.
• Excellent interpersonal skills with other members of staff at all levels of the organisation.
• Confident, enthusiastic and tenacious.
• Previous admin or customer service experience.

Responsibilities

• Ensure that orders are received when goods/services have been supplied.
• Liaising with suppliers to resolve any invoice queries.
• Answering the telephones and passing on messages in a professional manner.
• Taking customer orders.
• Updating customers on orders and deliveries.
• Dealing with any customer queries.
• Supporting internal staff with pricing queries.
• Data entry.

Skills

IT skills

Google Suite

Time management

Communication

Prioritisation

Tools

Google Suite

Job description

Are you an experienced administrator or customer service advisor?

We currently have a temporary Administrator/customer services role available with Holcim. This role is ideal for someone with previous admin and customer service experience

Role: Customer service rep/ Administrator

Shifts: Monday - Friday, 2 shifts on rotation 8am - 4pm and 9am- 5pm (37.5hrs paid)

Pay: 14.50 per hour

Duration: 3 months initially with the potential to go perm

Location: Holcim, Smith-Hall Lane, Hulland Ward, Ashbourne, DE6 3ET (100% office based)

Main tasks include

• Ensure that orders are received when goods/services have been supplied
• Liaising with suppliers to resolve any invoice queries
• Answering the telephones and passing on messages in a professional manner
• Taking customer orders
• Updating customers on orders and deliveries
• Dealing with any customer queries
• Supporting internal staff with pricing queries
• Data entry

Requirements

• Excellent IT skills and proficient in the use of Google suite
• Flexible and adaptable attitude with ability to prioritise a range of different tasks.
• Exceptional communication skills, at all levels, both written and verbal.
• Excellent organisational and time management skills.
• Excellent interpersonal skills with other members of staff at all levels of the organisation.
• Confident, enthusiastic and tenacious
• Previous admin or customer service experience

Benefits

• Advice and editing on your current CV
• Dedicated team throughout your journey within the role
• Paid holiday
• Exclusive online services including restaurant and retail discounts
• Chance to receive 25 for referring a friend
• Opportunity for progression into permanent roles
• Competitive rates of pay

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.