Customer Service Pro – Hybrid, Growth & Impact

Fidelity International; Tadworth; Híbrido; GBP 24.000 - 30.000; Jornada completa

Descripción de la vacante

Fidelity International in Kingswood Fields, Surrey, is recruiting a Customer Service Representative to help clients solve problems across phone, email and letters. You will receive training and ongoing support in a role built for your career growth, with a clear development path and a strong sense of purpose.

This permanent role offers a competitive salary of £27,000 plus bonus, a hybrid working option, and benefits.

Formación

• Experience in a customer service role in a corporate environment.
• Excellent phone manner and verbal communication skills.
• Willing to grow expertise through continued learning.
• Strong listening skills and a customer-first attitude.
• Comfortable using digital tools and eager to learn new systems.
• Team-oriented approach and genuine interest in helping others.

Responsabilidades

• Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
• Explaining financial products clearly and guiding customers to helpful tools and information.
• Taking ownership of each interaction, ensuring full resolution.
• Logging and escalating any potential risks, fraud cases, or vulnerable situations.
• Handling complaints constructively, aiming for early resolution.

Conocimientos

Customer service

Phone manners

Verbal communication

Active listening

Digital tools

Team player

Descripción del empleo

Fidelity International in Kingswood Fields, Surrey, is recruiting a Customer Service Representative to help clients solve problems across phone, email and letters. You will receive training and ongoing support in a role built for your career growth, with a clear development path and a strong sense of purpose.

This permanent role offers a competitive salary of £27,000 plus bonus, a hybrid working option, and benefits.