Financial Services Support Specialist (Hybrid)

Fidelity International; Kingswood; Híbrido; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension contributions

Private Medical Insurance

Cycle to Work & TaxSaver

On-site gym access

Enhanced parental & family leave

Employee Assistance Programme

Dynamic working options

Descripción de la vacante

Fidelity International in the United Kingdom is hiring a Customer Service Representative for our Kingswood Fields, Surrey office. The role focuses on solving customer queries with empathy across phone, email, and letters, while explaining financial products and guiding clients to tools.

You’ll log interactions, escalate risks when needed, and handle complaints with a view to quick resolution. Training and support accompany a clear path to growth.

Formación

• Experience in a customer service role, ideally in a corporate environment.
• Excellent phone manner and verbal communication skills.
• Willingness to grow through continued training.
• Strong listening skills and a customer‑first attitude.
• Comfortable using digital tools and learning new systems.
• A team‑oriented approach and genuine desire to help others.

Responsabilidades

• Handle customer queries with professionalism and empathy across multiple channels (phone, email, letters).
• Explain financial products clearly and guide customers to helpful tools and information.
• Take ownership of interactions, ensuring full resolution.
• Log and escalate any potential risks, fraud cases, or vulnerable situations.
• Handle complaints constructively, aiming for early resolution.

Conocimientos

Customer service

Phone communication

Active listening

Teamwork

Willingness to learn

Descripción del empleo

Fidelity International in the United Kingdom is hiring a Customer Service Representative for our Kingswood Fields, Surrey office. The role focuses on solving customer queries with empathy across phone, email, and letters, while explaining financial products and guiding clients to tools.

You’ll log interactions, escalate risks when needed, and handle complaints with a view to quick resolution. Training and support accompany a clear path to growth.