Customer Service Specialist – Financial Guidance & Hybrid Work

Fidelity International; Lower Kingswood; Presencial; GBP 21.000 - 29.000; Jornada completa

Descripción de la vacante

Fidelity International seeks a Customer Service Representative to engage customers across phone, email and letters. You will explain financial products clearly, guide customers to tools, and take ownership to resolve issues with empathy.

Join a supportive team at our Kingswood Fields office in Surrey, with training, continuous learning, and a focus on helping customers and protecting them from risks.

Formación

• Experience in a customer service role, ideally in a corporate environment.
• Excellent phone manner and verbal communication skills.
• Strong listening skills and a customer-first attitude.
• Comfortable using digital tools and eager to learn new systems.
• A team-oriented approach and genuine interest in helping others.

Responsabilidades

• Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
• Explaining financial products clearly and guiding customers to helpful tools and information.
• Taking ownership of each interaction, ensuring full resolution.
• Logging and escalating any potential risks, fraud cases, or vulnerable situations.
• Handling complaints constructively, aiming for early resolution.

Conocimientos

Phone etiquette

Verbal communication

Active listening

Customer-first mindset

Team player

Digital tools

Descripción del empleo

Fidelity International seeks a Customer Service Representative to engage customers across phone, email and letters. You will explain financial products clearly, guide customers to tools, and take ownership to resolve issues with empathy.

Join a supportive team at our Kingswood Fields office in Surrey, with training, continuous learning, and a focus on helping customers and protecting them from risks.