Customer Service Representative

Fidelity International; Lower Kingswood; Presencial; GBP 21.000 - 29.000; Jornada completa

Descripción de la vacante

Fidelity International seeks a Customer Service Representative to engage customers across phone, email and letters. You will explain financial products clearly, guide customers to tools, and take ownership to resolve issues with empathy.

Join a supportive team at our Kingswood Fields office in Surrey, with training, continuous learning, and a focus on helping customers and protecting them from risks.

Formación

• Experience in a customer service role, ideally in a corporate environment.
• Excellent phone manner and verbal communication skills.
• Strong listening skills and a customer-first attitude.
• Comfortable using digital tools and eager to learn new systems.
• A team-oriented approach and genuine interest in helping others.

Responsabilidades

• Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
• Explaining financial products clearly and guiding customers to helpful tools and information.
• Taking ownership of each interaction, ensuring full resolution.
• Logging and escalating any potential risks, fraud cases, or vulnerable situations.
• Handling complaints constructively, aiming for early resolution.

Conocimientos

Phone etiquette

Verbal communication

Active listening

Customer-first mindset

Team player

Digital tools

Descripción del empleo

• Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).


• Explaining financial products clearly and guiding customers to helpful tools and information.


• Taking ownership of each interaction, ensuring full resolution.


• Logging and escalating any potential risks, fraud cases, or vulnerable situations.


• Handling complaints constructively, aiming for early resolution.


• Experience in a customer service role, ideally in a corporate environment.


• Excellent phone manner and verbal communication skills.


• An appetite to grow your expertise through continued learning.


• Strong listening skills and a customer‑first attitude.


• Comfortable using digital tools and eager to learn new systems.


• A team‑oriented approach and a genuine interest in helping others.


• Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can.

Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose.

About Fidelity International With over 50 years' experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what's right.

We offer long‑term career stability, a clear development path, and a comprehensive benefits package including:

• Pension contributions: 10% employer-funded plus up to 3% matched


• Private Medical Insurance: comprehensive cover for you and your family


• Cycle to Work & TaxSaver tickets: save on your commute


• Free access to on‑site gym & wellness support: prioritise your health


• Enhanced parental & family leave: support when it matters most


• 24/7 Employee Assistance Programme: confidential mental health and wellbeing services


• Dynamic working options: hybrid flexibility for home and office balance