Customer Service Pro — Hire Desk Advisor

Nationwide Platforms Ltd.; Rotherham; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Hire Desk commission scheme

25 days holiday pro-rata

Pension

Health Cash Plan

Life assurance

Job summary

Nationwide Platforms is seeking a Customer Service Advisor (Hire Desk Controller) to join our team at a key customer site in the UK. You will handle hire quotes, new orders, and queries, aiming to deliver outstanding service and accurate order processing in a fast-paced environment.

Working hours are Monday to Friday, 8:00am–5:30pm. You’ll be part of a busy team with a commission scheme, pension and Health Cash Plan, plus Life assurance as part of our rewards package.

Qualifications

• Experience in busy customer service and/or sales roles.
• Strong organisational skills with ability to multi-task.
• Proficient in MS Office (Word/Excel).

Responsibilities

• Convert hire enquiries into hire orders and achieve revenue targets.
• Use the in-house system to take orders with availability checked first.
• Achieve call standards set by the company.
• Provide customers with best hire options using product knowledge.
• Handle enquiries professionally and politely.
• Ensure order accuracy on the in-house system to minimise disputes.
• Build relationships with colleagues across depots and departments.
• Coordinate with the local depot transport coordinator to fulfil requirements.

Skills

Customer service

Sales experience

Organisation

Tools

MS Office

Excel

Word

Job description

Nationwide Platforms is seeking a Customer Service Advisor (Hire Desk Controller) to join our team at a key customer site in the UK. You will handle hire quotes, new orders, and queries, aiming to deliver outstanding service and accurate order processing in a fast-paced environment.

Working hours are Monday to Friday, 8:00am–5:30pm. You’ll be part of a busy team with a commission scheme, pension and Health Cash Plan, plus Life assurance as part of our rewards package.