Hire Desk Controller - Implant

Nationwide Platforms Ltd.; United Kingdom; Remote; GBP 22,000 - 32,000; Full time

Benefits offered by this job

25 days holiday pro-rata

Pension

Health Cash Plan

Life assurance

Hire Desk commission scheme

Job summary

Nationwide Platforms Ltd in Birchwood is seeking a Customer Service Advisor (Hire Desk Controller) to join our NCC team. You will handle hire quotes, orders and queries from a key account, delivering a great service in a fast-paced, customer-facing environment.

The role offers Monday to Friday 8:00–17:30, with a competitive base salary dependent on experience, plus a commission scheme, 25 days holiday pro-rata, Pension, Health Cash Plan and Life Assurance.

Qualifications

• Experience in a busy customer service and/or sales role.
• Strong customer service and relationship management skills.
• Good organisational skills with the ability to multi task and prioritise deadlines.
• Proficient in MS Office including Word and Excel.

Responsibilities

• Convert hire enquiries into hire orders and achieve revenue target.
• Use the in-house system to take orders, check availability and secure hire rates.
• Meet call standards set by the company.
• Advise customers on the best hire option.
• Handle customer enquiries professionally and politely.
• Ensure order accuracy and paperwork with the depot.
• Build strong relationships with colleagues across depots/departments.
• Coordinate with the local depot transport coordinator to fulfil customer requirements.

Skills

Customer service

Organised

MS Office

Tools

MS Word

MS Excel

Job description

We are looking for someone who loves delivering great customer service to join us as a Customer Service Advisor (internally known as a Hire Desk Controller) at our busy NCC in Birchwood.

As a Customer Service Advisor, you will be part of a team who services one of our key account customers. On a day to day basis you’ll be dealing with a variety of people and a variety of queries. The customer might want a quote to hire out our machines, they might want to place a small or large order or maybe they will have a query about an existing hire. Whatever the query we will look to you to provide a great service and deal with the request efficiently and effectively.

This is a very busy role and predominately customer facing so we are looking for someone who is sociable, has very strong customer service skills, is incredibly organised, likes working in a fast-paced environment and is computer literate (Excel/Word).

Working days Monday - Friday 8-5.30pm. In reward we offer a competitivebase salary (dependent on experience), Hire Desk commission scheme, 25 days holiday pro-rata, Pension, Health Cash Plan, and Life assurance.

Responsibilities include:

• Successfully convert hire enquiries into hire orders and achieve revenue target.
• Use the in-house system interactively to take orders ensuring that availability is checked first and hire rates are achieved.
• Achieving call standards set by the company.
• Using your product knowledge, you will provide the customer with the best option for hire.
• Deal with customer enquiries in a professional and polite manner
• Ensure the accuracy of orders entered onto the in house system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot.
• Build strong and helpful relationships with colleagues in other depots/departments
• Co-ordinate with the local depot transport coordinator to fulfil customer requirements.

The ideal candidate will have:

• Previous experience in a busy customer service and/or sales role
• Excellent customer service and relationship management skills
• Good organisational skills with the ability to multi task and prioritise deadlines
• Good knowledge of MS Office including Word and Excel

Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.

At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system.

At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment