Dynamic Hire Desk Advisor – Service, Orders & Commission

Nationwide Platforms Ltd.; United Kingdom; Remote; GBP 22,000 - 32,000; Full time

Benefits offered by this job

25 days holiday pro-rata

Pension

Health Cash Plan

Life assurance

Hire Desk commission scheme

Job summary

Nationwide Platforms Ltd in Birchwood is seeking a Customer Service Advisor (Hire Desk Controller) to join our NCC team. You will handle hire quotes, orders and queries from a key account, delivering a great service in a fast-paced, customer-facing environment.

The role offers Monday to Friday 8:00–17:30, with a competitive base salary dependent on experience, plus a commission scheme, 25 days holiday pro-rata, Pension, Health Cash Plan and Life Assurance.

Qualifications

• Experience in a busy customer service and/or sales role.
• Strong customer service and relationship management skills.
• Good organisational skills with the ability to multi task and prioritise deadlines.
• Proficient in MS Office including Word and Excel.

Responsibilities

• Convert hire enquiries into hire orders and achieve revenue target.
• Use the in-house system to take orders, check availability and secure hire rates.
• Meet call standards set by the company.
• Advise customers on the best hire option.
• Handle customer enquiries professionally and politely.
• Ensure order accuracy and paperwork with the depot.
• Build strong relationships with colleagues across depots/departments.
• Coordinate with the local depot transport coordinator to fulfil customer requirements.

Skills

Customer service

Organised

MS Office

Tools

MS Word

MS Excel

Job description

Nationwide Platforms Ltd in Birchwood is seeking a Customer Service Advisor (Hire Desk Controller) to join our NCC team. You will handle hire quotes, orders and queries from a key account, delivering a great service in a fast-paced, customer-facing environment.

The role offers Monday to Friday 8:00–17:30, with a competitive base salary dependent on experience, plus a commission scheme, 25 days holiday pro-rata, Pension, Health Cash Plan and Life Assurance.