Customer Service & Orders Specialist — Build Relationships

1st Choice Staff Recruitment Ltd; Bedford; On-site; GBP 22,000 - 28,000; Full time

Job summary

1st Choice Staff Recruitment Ltd. is assisting a Bedford-based client in finding a dedicated Customer Service Advisor to join a busy team.

You will handle orders, inquiries, and deliver exceptional service across multiple channels, helping to build strong customer relationships and contribute to overall customer satisfaction. In this on-site role, you’ll work with colleagues across the business to resolve issues, process orders accurately, and support sales and operations while upholding high

Qualifications

• Previous experience in a customer service, sales support, or internal sales role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with great attention to detail.
• The ability to manage multiple priorities in a busy environment.
• A proactive approach to problem solving and customer service.
• Experience using ERP or order processing systems (desirable).
• Good working knowledge of Microsoft Office.

Responsibilities

• Deliver outstanding customer service across phone, email, and other communication channels.
• Process customer orders accurately and efficiently, ensuring prompt fulfilment.
• Handle customer enquiries and provide product guidance and recommendations.
• Escalate technical product enquiries to specialist teams where appropriate.
• Resolve customer issues and complaints professionally, achieving positive outcomes.
• Liaise with internal departments and external stakeholders to ensure smooth order processing.
• Follow up quotations and proactively engage with customers.
• Identify and communicate sales opportunities to the External Sales Team.
• Support branch operations, including warehouse or trade counter activities when required.
• Participate in stock cycle counting.
• Contribute to continuous improvement initiatives that enhance customer experience and operational efficiency.
• Support the wider branch team and undertake additional duties as required.

Skills

Customer service experience

Communication skills

Organisational skills

Multi-tasking

Problem solving

ERP systems

Microsoft Office

Tools

Microsoft Office

Job description

1st Choice Staff Recruitment Ltd. is assisting a Bedford-based client in finding a dedicated Customer Service Advisor to join a busy team.

You will handle orders, inquiries, and deliver exceptional service across multiple channels, helping to build strong customer relationships and contribute to overall customer satisfaction. In this on-site role, you’ll work with colleagues across the business to resolve issues, process orders accurately, and support sales and operations while upholding high