Customer Service & Orders Specialist – Bonus Eligible

Fitness Superstore; Northampton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Bonus

Pension

Paid lunch

Staff discount

Holiday entitlement 29 days

Free parking

In-store equipment access

Training

Tea & coffee

Small friendly team

Job summary

Fitness Superstore is seeking a Customer Services Advisor to join our Head Office team in a busy, customer-focused environment. The role offers a salary of £27,000 per year with a discretionary bonus scheme from day one (£1,400 potential).

Working 37.5 hours per week with a full paid 30-minute lunch, you will handle inbound/outbound calls, process orders, and provide high-quality support via phone, email and live chat. Training is provided and there is a generous staff discount.

Qualifications

• 12 months+ experience in a customer service office-based environment.
• Strong communication skills for queries face-to-face and over the phone.
• Ability to work under pressure while juggling multiple tasks.
• Team player with a proactive attitude.
• Excellent attention to detail and accuracy.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Handle inbound and outbound calls and update customers on order status.
• Process orders while performing fraud checks and coordinating with third parties.
• Liaise with third-party providers to ensure smooth fulfilment and delivery.
• Respond to customer inquiries via phone, email and live chat using Zendesk.
• Investigate delivery issues, process carrier claims and resolve incidents.
• Aim to meet delivery deadlines and support next-day deliveries where possible.
• Collaborate with warehouse to ensure smooth order fulfilment.
• Manage orders and payments via platforms like Amazon, eBay, PayPal and Klarna.
• Address and resolve customer complaints effectively.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team player

Problem solving

Computer literacy

Tools

Zendesk

Excel

Word

Outlook

Job description

Fitness Superstore is seeking a Customer Services Advisor to join our Head Office team in a busy, customer-focused environment. The role offers a salary of £27,000 per year with a discretionary bonus scheme from day one (£1,400 potential).

Working 37.5 hours per week with a full paid 30-minute lunch, you will handle inbound/outbound calls, process orders, and provide high-quality support via phone, email and live chat. Training is provided and there is a generous staff discount.