Customer Service Advisor

Plus One Personnel; Banbury; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Onsite parking

Pension contributions

Employee discount

Online learning courses

Employee Assistance Programme (EAP)

Job summary

Plus One Personnel is seeking a Customer Service Advisor to join a busy team in the lighting industry. You will process orders, respond to telephone and email enquiries, and ensure timely despatch while maintaining accuracy and high service standards.

The role combines customer service, sales support and administration, requiring excellent communication, organisation and problem-solving abilities. Office hours Monday to Friday with on-site work.

Qualifications

• Excellent numeracy and literacy with a focus on accuracy.
• Solid MS Office 365 knowledge including Word, Excel and Outlook.
• Clear communication skills via phone and email.
• Strong organisational and time-management abilities.
• Proactive approach to identify and prevent issues.
• Familiarity with critical path timelines; Navision helpful but not essential.

Responsibilities

• Process customer orders accurately and coordinate with Despatch and Trading teams.
• Respond promptly to phone and email enquiries on stock, delivery and more.
• Support Area Sales Managers with key accounts and smaller accounts by phone.
• Monitor special and bespoke orders ensuring progress.
• Process claims, credits and payments efficiently.
• Investigate delivery and invoicing queries with couriers and internal teams.
• Collaborate across Technical, Returns Management, Despatch, Trading and Manufacturing teams.
• Carry out general admin and housekeeping duties as requested.

Skills

Numeracy and literacy

MS Office proficiency

Customer communication

Organisational skills

Problem-solving

Attention to detail

Team collaboration

Tools

Microsoft Navision

Microsoft Office 365

Job description

Customer Service Advisor

Company Overview

This established and growing business is committed to delivering high-quality products and an excellent customer experience. With a busy, collaborative working environment, the organisation supports a diverse customer base and prides itself on efficient service, strong communication and effective teamwork across its operations.

About the Role

We’re looking for a Customer Service Advisor to join a busy customer-focused team within the lighting industry. You’ll play an important role in ensuring customer orders are accurately processed and managed through to timely despatch, while responding confidently to telephone and email enquiries. The role combines customer service, sales support, account management and administration, making it ideal for an organised and proactive professional who enjoys solving problems and building positive customer relationships. You’ll work closely with colleagues across multiple departments to resolve queries, manage orders and deliver an excellent service from initial enquiry through to completion.

Duties & Responsibilities

• Accurately process customer orders and liaise with Despatch and Trading teams to ensure deadlines are achieved.
• Respond promptly and professionally to telephone and email enquiries, including stock, technical, delivery and general customer queries.
• Support Area Sales Managers with key account management and manage smaller customer accounts by telephone.
• Monitor and control special orders, including bespoke customer requirements, ensuring they are progressed effectively.
• Process customer claims, credits and payments accurately and efficiently.
• Investigate delivery and invoicing queries, working with couriers and internal teams to resolve issues.
• Collaborate with Technical, Returns Management, Despatch, Trading and UK Manufacturing teams to resolve customer service issues.
• Complete general administration and housekeeping duties, alongside other reasonable responsibilities requested by the Line Manager.

Education & Skills Required

• Good numeracy and literacy skills with a strong eye for accuracy.
• Good working knowledge of Microsoft Office 365, particularly Word, Excel and Outlook.
• Excellent communication and interpersonal skills, with confidence handling customer enquiries by telephone and email.
• Exceptional organisational and time-management skills, with the ability to prioritise workloads and meet deadlines.
• A proactive, forward-thinking approach, with the ability to identify and minimise potential problems before they occur.
• Previous experience of following critical paths and timelines; experience with Microsoft Navision or a similar system would be advantageous but is not essential.

Additional Information

• Office-based: Monday-Thursday 8:30am-5pm or 9:00am-5:30pm, Fridays 8:30am-4pm or 9:30am-5pm.
• Onsite parking.
• Pension contributions.
• Employee discount.
• Online learning courses.
• Employee Assistance Programme (EAP).

If you’re an organised, customer-focused professional with excellent communication skills and a proactive approach to problem-solving, this could be the perfect opportunity for you. For an informal chat about the role, contact Zoe Edwards on 01295 983575 or email [e-mail]