Sales & Customer Service Admin — Growth & CRM Focus

Winberry UK Ltd; Cardiff; On-site; GBP 24,000 - 27,000; Full time

Job summary

Winberry UK Ltd. is seeking a Sales & Customer Service Administrator to join their team in the United Kingdom. The role combines sales administration, customer service, and commercial duties to process orders, handle inquiries, support account management, and drive sales growth.

The successful candidate will work as part of a busy commercial team, using strong communication and organisational skills to manage orders and customer relationships in a fast-moving industrial environment.

Qualifications

• Experience in sales administration or recent graduate starting in sales.
• Strong communication, organisation, and customer service skills.
• Enthusiasm and eager to contribute to a busy commercial team.

Responsibilities

• Capture and enter sales orders from multiple channels.
• Complete finished orders in the system and manage customer credit applications.
• Maintain accurate CRM records and internal documentation.
• Be the main point of contact for customers and internal teams.
• Monitor and progress sales orders, liaising with operations, transport, purchasing, and quality colleagues.
• Follow up with customers post-delivery to ensure satisfaction and explore re-order opportunities.
• Work to achieve budget forecasts and identify new business opportunities.
• Price, quote, and follow up with customers to grow accounts.
• Support collection of outstanding payments and maintain market intelligence.

Skills

Communication

Organisation

Customer service

Job description

Winberry UK Ltd. is seeking a Sales & Customer Service Administrator to join their team in the United Kingdom. The role combines sales administration, customer service, and commercial duties to process orders, handle inquiries, support account management, and drive sales growth.

The successful candidate will work as part of a busy commercial team, using strong communication and organisational skills to manage orders and customer relationships in a fast-moving industrial environment.