Customer Service Advisor

Epwin Group Plc

Halford CP

On-site

GBP 21,000 - 27,000

Full time

39 hours ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Epwin Group Plc in the United Kingdom is seeking a Customer Service Advisor to coordinate all tasks relating to Customer Service and ensure timely processing of orders.

You will liaise with customers, the sales and technical teams, and other departments to resolve inquiries, process orders, and maintain accurate records, with a focus on delivering excellent service across designated accounts.

Qualifications

Excellent telephone manners
Organised approach to work
Ability to work on own initiative
Positive approach to the working environment

Responsibilities

To coordinate all tasks relating to Customer Service for designated accounts
To build and maintain effective relationships with all Epwin Customers
To liaise with Customers, Business Development Managers, Technicians, all personnel and departments impacting on Customer Service.
To liaise with Customers, the Sales Team,and all internal personnel relating to order related matters.
To process all sales orders to expected deadlines including special orders.
To manage all day to day administration tasks, to include filing/scanning of records for designated accounts
To manage all day to day administration tasks relating to the archiving of sales orders for BSI an auditing purposes
To process all service related disputes accurately
To deal with all customer requests and queries to the agreed timescales
To participate in sales campaigns as and when required to promote products and increase sales.
To assume responsibility for various tasks as required
Work as a team to ensure all service related matters are completed within agreed timescales
To ensure customers are made aware of any shortages or issues that will affect service
To work as part of a team and contribute to positive change including system and procedure changes.

Job description

Accountable to: Customer Service Manager

Hours of Work: Monday-Friday: 08:30-17:00

Role: The role of Customer Service Advisor is to coordinate all tasks relating to Customer Service

Mandatory Responsibilities

Adherence to all organisational policies
Ensuring all tasks are completed to agreed deadlines
Work efficiently and effectively
Ensure effective communication with the customer

Role Responsibilities

To coordinate all tasks relating to Customer Service for designated accounts
To build and maintain effective relationships with all Epwin Customers
To liaise with Customers, Business Development Managers, Technicians, all personnel and departments impacting on Customer Service.
To liaise with Customers, the Sales Team,and all internal personnel relating to order related matters.
To process all sales orders to expected deadlines including special orders.
To manage all day to day administration tasks, to include filing/scanning of records for designated accounts
To manage all day to day administration tasks relating to the archiving of sales orders for BSI an auditing purposes
To process all service related disputes accurately
To deal with all customer requests and queries to the agreed timescales
To participate in sales campaigns as and when required to promote products and increase sales.
To assume responsibility for various tasks as required
Work as a team to ensure all service related matters are completed within agreed timescales
To ensure customers are made aware of any shortages or issues that will affect service
To work as part of a team and contribute to positive change including system and procedure changes.

Performance Measures