Administrative & Data-Entry Specialist (Maternity Cover)

HR GO Group; Sittingbourne; Hybrid; GBP 14,000 - 21,000; Full time

Job summary

HR GO Group in Sittingbourne, Kent, is seeking a reliable Administrator for a temporary maternity cover. The role will provide essential administrative and customer support across a range of tasks to keep day-to-day operations running smoothly.

You will manage emails, perform data entry, deliver excellent customer service by phone and email, resolve invoice queries with Finance, assist onboarding of new customers, and log calls in line with team procedures.

Qualifications

• Proven experience in an administrative or customer service role.
• Strong email management and call-handling skills.
• High level of accuracy and attention to detail for data entry and contract processing.
• Experience handling invoice queries or working with finance teams.
• Excellent verbal and written communication skills.

Responsibilities

• Manage incoming and outgoing email correspondence, prioritising and escalating where necessary
• Accurate and timely data entry into internal systems and databases
• Provide excellent customer service via phone and email, handling enquiries professionally
• Investigate and resolve invoice queries in liaison with finance and customers
• Support onboarding of new customers, including processing new customer contracts and relevant documentation
• Call taking and routing; logging calls and actions in line with team procedures

Skills

Administrative experience

Customer service

Data entry

Email management

Call handling

Attention to detail

Multitasking

Independent work

Job description

HR GO Group in Sittingbourne, Kent, is seeking a reliable Administrator for a temporary maternity cover. The role will provide essential administrative and customer support across a range of tasks to keep day-to-day operations running smoothly.

You will manage emails, perform data entry, deliver excellent customer service by phone and email, resolve invoice queries with Finance, assist onboarding of new customers, and log calls in line with team procedures.