Customer Service & Order Optimization Specialist

Mayborn Group; Newcastle upon Tyne; On-site; GBP 21,000 - 29,000; Full time

Job summary

Mayborn Group in Newcastle upon Tyne is seeking a Customer Service Operator to join our Global HQ. You will ensure B2B orders are processed accurately and on time, maintaining clear communication with customers and internal teams, with First Contact Resolution front and center.

You will manage daily orders and queries across customers and regions, collaborating with commercial and supply chain colleagues, driving improvements in service and cost efficiency while supporting peak workloads and

Qualifications

• Must build collaborative relationships with external customers and internal stakeholders.
• Strong verbal and written communication.
• Analytical data skills.
• Proficient in Excel, Word, PowerPoint.
• Continuous improvement mindset and adaptability.
• Resilient under pressure and deadline-focused.
• Able to work autonomously and in a team.
• Excellent organisational skills and accountability.
• Capable of meeting deadlines.

Responsibilities

• Process orders with checks on forecast, stock, prices and pallet sizes.
• Manage day-to-day admin including emails, product setup forms, data input and analysis, order amendments, warehouse queries.
• Review customer disciplines and enforce terms, in collaboration with account managers.
• Plan ahead for promotions with stock allocations and order management.
• Lead initiatives to improve service, order fill rate, costs to serve, and growth within accounts.
• Own key processes and drive continuous improvement.
• Ensure reports and updates are delivered on time.
• Support team and wider functions with workload and problem solving.
• Navigate internal systems and external customer portals.
• Coordinate contingency plans if daily cycles cannot be met, engaging Demand/Supply Planning and Logistics.
• Lead and support regular calls with key customers to provide updates.
• Coordinate continuity planning during peak or absence.
• Learn wider team roles such as logistics, export, data analysis over time.
• Attend training to stay updated on products.

Skills

Relationship building

Effective communicator

Data analytics

Microsoft Office

Continuous improvement

Resilience

Autonomous working

Team collaboration

Deadline driven

Job description

Mayborn Group in Newcastle upon Tyne is seeking a Customer Service Operator to join our Global HQ. You will ensure B2B orders are processed accurately and on time, maintaining clear communication with customers and internal teams, with First Contact Resolution front and center.

You will manage daily orders and queries across customers and regions, collaborating with commercial and supply chain colleagues, driving improvements in service and cost efficiency while supporting peak workloads and