Customer Relations Specialist — Multichannel Support & Resolution

Everything Managed Group; Newcastle upon Tyne; On-site; GBP 32,620,000 - 44,115,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave plus bank (hol)

Employer pension contributions

Personal healthcare plan

Employee Assistance Programme with 24‑

Job summary

Everything Managed Group is seeking a Customer Relations Agent in Newcastle upon Tyne to join our Customer Operations team. You will handle customer complaints and complex queries, investigate issues, and deliver clear outcomes that sustain trust and improve service.

In this role you will maintain accurate case records, identify trends, and collaborate with internal teams to resolve issues across channels. A strong focus on communication and problem-solving is essential for success.

Qualifications

• Experience in customer service, customer relations, or complaints handling.
• Strong communication and interpersonal skills.
• Ability to manage multiple cases in a fast-paced environment.

Responsibilities

• Handling customer complaints and complex queries across multiple channels.
• Investigating customer issues and supporting fair and accurate resolutions.
• Communicating outcomes clearly and professionally to customers.
• Maintaining accurate case records and ensuring timely resolution of queries.
• Identifying trends and supporting continuous improvement across customer operations.
• Working collaboratively with internal teams to resolve customer issues effectively.

Skills

Communication

Interpersonal skills

Multi-tasking

Attention to detail

Problem solving

Calm under pressure

Tools

Microsoft Office

CRM systems

Job description

Everything Managed Group is seeking a Customer Relations Agent in Newcastle upon Tyne to join our Customer Operations team. You will handle customer complaints and complex queries, investigate issues, and deliver clear outcomes that sustain trust and improve service.

In this role you will maintain accurate case records, identify trends, and collaborate with internal teams to resolve issues across channels. A strong focus on communication and problem-solving is essential for success.