EMEA Customer Operations Specialist

Pentland Brands; Sunderland; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Holiday allowance

Product discounts

Gym discounts

Cycle to work

Healthcare support

Electric car scheme

Job summary

Pentland Brands is seeking a Customer Operations Executive to manage and place orders for designated accounts across the EMEA region. You will engage with customers to convert orders, resolve queries and provide regular order updates, working with supply chain, commercial and credit teams to meet business objectives.

Hybrid role offering a competitive salary, flexible start times and a range of benefits. You will collaborate cross-functionally, ensuring accurate order processing, OTIF delivery,

Qualifications

• Languages: Spanish or Italian speaking is required in this role.
• Reporting and analytical skills.
• Experience in a customer focused role.
• Experience in administrative duties to raise cancellations, credits, debits, invoicing and orders.
• Stock management and orderbook management skills.
• Experience interpreting large data and reporting procedures.
• Excellent verbal, written and presentation skills.

Responsibilities

• Order placement, tracking and delivery against customer orderbooks with a focus on our customers across the EMEA Region
• Organising, tracking and satisfying in season order requests
• Ensuring the timely conversion of customer orders once stock is available for delivery to customers
• Communicating order progress to internal and external stakeholders
• Process cancellations, credits, debits, returns of non-faulty goods, VAS and DC requirements
• Export documentation and compliance for global logistics where required
• Order management and administration of business processes related to orders for goods or services.
• Managing the key activities and actions involved in processing an order to the satisfaction of the customer
• Provide regular updated on Sales and Order book information, a record of customer returns, debits and credits and general and order processing activity
• Making and communicating the necessary changes made to the Customers Order book in line with the business and customers’ requirements
• Identify potential problems and solutions required to manage Customer OTIF
• Working cross functionally with the Asia merchandising and shipping team to manage the aspect of delivering Direct Delivery Export to Market, if required
• Produce regular Data analysis on Order Book and Supply Chain using internal and external sources
• Ability to interrogate and source information from SAP
• Working with specific Customers within channel; Pentland Distribution; Pentland Shipping Customer Operations teams
• Understand and support the delivery of brand priorities

Skills

Spanish or Italian

Reporting

Analytical skills

Customer service

Data interpretation

Tools

SAP

Job description

Pentland Brands is seeking a Customer Operations Executive to manage and place orders for designated accounts across the EMEA region. You will engage with customers to convert orders, resolve queries and provide regular order updates, working with supply chain, commercial and credit teams to meet business objectives.

Hybrid role offering a competitive salary, flexible start times and a range of benefits. You will collaborate cross-functionally, ensuring accurate order processing, OTIF delivery,