Customer Service Executive

Uxbridge Employment Agency; Staines-upon-Thames; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Pension

Health benefits

Annual leave

Discretionary bonus

Job summary

Uxbridge Employment Agency in the Staines area is recruiting a Customer Service Executive for a permanent hybrid role, 8:30am-5:00pm. You will manage B2B customer orders from receipt to delivery, keeping customers informed and coordinating with planning, logistics and finance.

The role emphasizes strong English communication, accuracy, and ability to juggle multiple priorities. Aiming to fit 30-35k salary with benefits, 3 days in office, 2 days home-based.

Qualifications

• Around 2–4 years' professional experience in customer service, order management or a similar B2B environment.
• Experience supporting customers within an international or multi-site business environment.
• Strong written and verbal English communication skills with a professional, customer-focused approach.
• Excellent organisation and attention to detail, with the ability to manage several priorities at once.
• Good working knowledge of Microsoft Office, including Outlook, Word, Excel and PowerPoint.
• Experience using a CRM, ERP, order-processing or similar business system, and/or additional language skills. (Desirable)

Responsibilities

• Manage customer orders from receipt through to delivery, maintaining accurate records and taking ownership of progress.
• Act as a key point of contact for an allocated portfolio of business customers, handling queries and providing proactive updates.
• Monitor open orders and coordinate solutions when availability, transport or other operational issues affect delivery.
• Review ordering patterns and share relevant changes with planning and supply colleagues.
• Prepare and maintain the documentation required for international and export orders.
• Build strong customer relationships and work closely with sales, planning, supply chain, logistics and finance colleagues.
• Manage customer complaints professionally, coordinating follow-up, returns where applicable and communication through to closure.
• Contribute ideas that improve service quality and simplify customer administration processes.

Skills

Customer service

B2B experience

English communication

Organisational skills

Tools

CRM system

ERP system

Microsoft Office

Job description

Customer Service Executive

Type: Permanent

Salary: £30,000 - £35,000 per annum

Location: Staines area

Working pattern: Hybrid - 3 days office based, 2 days home based 8.30am - 5.00pm

We are recruiting for our client, an established international business, for an experienced Customer Service Executive to join a collaborative customer service team. This varied B2B role focuses on managing customer orders from receipt through to delivery, keeping customers informed and working closely with colleagues across the wider operation.

Key Responsibilities:

• Manage customer orders from receipt through to delivery, maintaining accurate records and taking ownership of progress.
• Act as a key point of contact for an allocated portfolio of business customers, handling queries and providing proactive updates.
• Monitor open orders and coordinate solutions when availability, transport or other operational issues affect delivery.
• Review ordering patterns and share relevant changes with planning and supply colleagues.
• Prepare and maintain the documentation required for international and export orders.
• Build strong customer relationships and work closely with sales, planning, supply chain, logistics and finance colleagues.
• Manage customer complaints professionally, coordinating follow-up, returns where applicable and communication through to closure.
• Contribute ideas that improve service quality and simplify customer administration processes.

Requirements:

• Around 2-4 years' professional experience in customer service, order management or a similar B2B environment.
• Experience supporting customers within an international or multi-site business environment.
• Strong written and verbal English communication skills with a professional, customer-focused approach.
• Excellent organisation and attention to detail, with the ability to manage several priorities at once.
• Good working knowledge of Microsoft Office, including Outlook, Word, Excel and PowerPoint.
• Experience using a CRM, ERP, order-processing or similar business system, and/or additional language skills. (Desirable)

What s in it for you?

• Permanent position within a well-established international business.
• Competitive salary and a strong company benefits package, including pension, health-related benefits, annual leave and eligibility for a discretionary company bonus.