Customer Service & Order Fulfillment Admin (Hybrid)

Adecco; Irlam; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Adecco is seeking a Customer Service & Order Processing Administrator for our Irlam office. This varied role combines customer service, order processing and general administration, supporting customers from initial enquiry through to successful order completion.

The successful candidate will be organised, proactive and customer-focused, with strong written communication, attention to detail and proficiency in Microsoft Office. Hybrid working applies after probation.

Qualifications

• Previous experience in administration, customer service, order processing or a similar role.
• Strong written communication skills.
• Excellent attention to detail and organisational ability.
• Confidence using Microsoft Office and learning new systems.
• A practical, solutions-focused approach to customer service.
• The ability to manage multiple priorities effectively.
• A positive, flexible attitude and willingness to support the wider team.

Responsibilities

• Process orders accurately and on time.
• Deliver prompt and helpful customer support.
• Ensure customers are kept informed throughout their order journey.
• Identify and resolve issues proactively; maintain accurate records and systems.
• Contribute to process improvements that enhance efficiency and customer experience.

Skills

Customer service

Order processing

Administration

MS Office

Job description

Adecco is seeking a Customer Service & Order Processing Administrator for our Irlam office. This varied role combines customer service, order processing and general administration, supporting customers from initial enquiry through to successful order completion.

The successful candidate will be organised, proactive and customer-focused, with strong written communication, attention to detail and proficiency in Microsoft Office. Hybrid working applies after probation.