Customer Service Ops Specialist – Process Improvement

Bradley David Associates; United Kingdom; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Additional leave

Canteen

Company events

Company pension

Cycle to work scheme

Life insurance

Private medical insurance

Work from home

Job summary

A leading consulting firm in the United Kingdom is looking for a Customer Service Operations Specialist to support operational teams and drive process improvements. The role includes handling complex queries and complaints, analyzing data, and leading training efforts. Candidates should possess a minimum of 5 GCSEs, strong communication skills, and experience with continuous improvement methodologies. This is a mid-senior level position with a hybrid work model and competitive benefits.

Qualifications

• Minimum 5 GCSEs (A*–C / 9–4), including English and Maths.
• Knowledge of Lean, Six Sigma, or similar methodologies is important.
• Experience facilitating improvement workshops is valuable.

Responsibilities

• Support operational teams with complex cases and escalations.
• Analyse data to identify improvement opportunities.
• Lead root cause analysis for risk events and complaints.

Skills

Knowledge of continuous improvement methodologies

Skilled in data collection and analysis

Strong communication skills

Organizational skills

Problem-solving skills

Education

Minimum 5 GCSEs (A*–C / 9–4), including English and Maths

Certificate in Life Office Administration (FA1)

Job description

A leading consulting firm in the United Kingdom is looking for a Customer Service Operations Specialist to support operational teams and drive process improvements. The role includes handling complex queries and complaints, analyzing data, and leading training efforts. Candidates should possess a minimum of 5 GCSEs, strong communication skills, and experience with continuous improvement methodologies. This is a mid-senior level position with a hybrid work model and competitive benefits.