Operations & Customer Experience Specialist

Tiger Recruitment Ltd.; Greater London; Hybrid; GBP 29,000 - 36,000; Full time

Job summary

Tiger Recruitment Ltd. in London is seeking an Operations Specialist on a permanent hybrid basis, offering up to £32,500 per year. You will handle customer queries across phone, email and chat, support onboarding and day-to-day operations, and help improve processes to enhance the customer experience.

The role requires previous customer service or operations experience, excellent communication, strong organisation, and empathy. A fast-paced environment and comfortable use of systems are expected.

Qualifications

• Previous customer service or operations experience.
• Excellent communication and interpersonal skills.
• Highly organised with strong attention to detail.
• Empathetic, proactive and solutions focused.
• Comfortable working in a fast-paced environment.

Responsibilities

• Manage customer queries across phone, email and chat.
• Support onboarding and daily operations.
• Resolve issues and maintain accurate records.
• Carry out routine checks and administrative processes.
• Work with internal teams to improve processes and customer experience.

Skills

Customer service

Communication

Organisational skills

Empathy

Problem solving

Fast-paced environment

Systems proficiency

Tools

CRM software

Job description

Tiger Recruitment Ltd. in London is seeking an Operations Specialist on a permanent hybrid basis, offering up to £32,500 per year. You will handle customer queries across phone, email and chat, support onboarding and day-to-day operations, and help improve processes to enhance the customer experience.

The role requires previous customer service or operations experience, excellent communication, strong organisation, and empathy. A fast-paced environment and comfortable use of systems are expected.