Operations Specialist - Customer & Admin Excellence

Julian Hodge Bank Limited; Cardiff; On-site; GBP 26,000 - 32,000; Full time

Job summary

Julian Hodge Bank Limited in the United Kingdom seeks an Operations Representative to handle back office administration, ensuring accuracy and timely delivery of tasks for the Operations team. You will support the delivery of good outcomes to customers and help colleagues by continually seeking improvements.

The role emphasizes independent work, clear communication, and proactive problem solving, with a strong focus on accurate updating of systems and records.

Qualifications

• Ability to work independently as well as in a team.
• Effective communication and problem solving skills.
• Proficiency in using Office 365 applications.

Responsibilities

• Complete all allocated administrative work accurately and within timescales.
• Investigate and respond to customer queries via email.
• Communicate with customers in a positive, compassionate and empathetic manner.
• Support customer facing operational teams during busy periods.
• Follow role-specific procedures to ensure fair outcomes for customers.
• Ensure customer accounts and records are updated accurately.
• Escalate when unable to complete tasks to the appropriate team.
• Identify opportunities to improve processes and support colleagues.
• Contribute to a welcoming work environment for all colleagues.
• Pursue personal development and continuous improvement.

Skills

Independence

Teamwork

Communication

Tools

Office 365

Job description

Julian Hodge Bank Limited in the United Kingdom seeks an Operations Representative to handle back office administration, ensuring accuracy and timely delivery of tasks for the Operations team. You will support the delivery of good outcomes to customers and help colleagues by continually seeking improvements.

The role emphasizes independent work, clear communication, and proactive problem solving, with a strong focus on accurate updating of systems and records.