Customer Service Operative

Consto Group Limited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in house building is seeking a Customer Service Operative to deliver exceptional service to clients. In this role, you will perform essential repairs and maintenance work, ensuring customer satisfaction through effective communication and collaboration with various teams. Ideal candidates will have a background in building trades, strong communication skills, and the ability to work independently. This is a fantastic opportunity to join a dynamic team and contribute to continuous improvement in customer service within the construction sector.

Benefits

Company van

Flexible working hours

Training and development opportunities

Qualifications

• Experience in customer service within the house building process.
• Knowledge of joinery and remedial work.

Responsibilities

• Carrying out joinery and remedial work efficiently.
• Communicating with customers and ensuring satisfaction with repairs.

Skills

Building trade background

Communication skills

Ability to work unsupervised

Comfortable working at height

Full UK driving license

Tools

IT and CRM systems

Job description

My client, a house builder, are looking to recruit a Customer Service Operative. Reporting to the Customer Service team you will be providing customers with an efficient, accurate and high-level quality service and have knowledge of the house building process.

Key responsibilities will include, but are not limited to, the following:

• Carrying out joinery / making good remedial work
• Reporting and correcting minor faults
• Effectively representing the brand when working in customer homes, ensuring customers are happy with repairs carried out
• Regularly communicating and collaborating with the office team, contractors and suppliers
• Keeping admin up to date / effectively utilising appropriate IT and CRM systems
• Identifying and highlighting opportunities for continuous improvement

About You

Ideally you will have experience in a similar role providing customers with an efficient, accurate and high-level quality service and have knowledge of the house building process.

Key Skills

• Ideally you will have a building trade background
• Comfortable working at height, and using ladders safely
• Excellent communication skills are essential
• Ability to work efficiently and effectively while unsupervised
• You will have access to a company van so having a full UK driving license will be essential.