Customer Service Operative

TN United Kingdom; Bracknell; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenservice-Operator, um das Team in Bracknell zu unterstützen. In dieser Rolle sind Sie der erste Ansprechpartner für Kundenanfragen und helfen, die Gesundheitsversorgung einfacher und zugänglicher zu gestalten. Sie werden umfassend geschult, um sicherzustellen, dass Sie erfolgreich sind. Das Unternehmen bietet eine unterstützende Teamumgebung, in der Ihre Beiträge einen direkten Einfluss auf das Leben der Menschen haben. Mit Möglichkeiten zur beruflichen Weiterentwicklung und einer Vielzahl von Vorteilen, einschließlich großzügiger Urlaubsregelungen, ist dies eine hervorragende Gelegenheit für jeden, der im Gesundheitswesen einen Unterschied machen möchte.

Benefits

28 Tage Urlaub pro Jahr

Lebensversicherung

Zugang zu digitalen Gesundheitsdiensten

Laufende Schulung und Unterstützung

Karriereentwicklungsmöglichkeiten

Qualifications

• Ausgezeichnete Kundenservicefähigkeiten und Aufmerksamkeit zum Detail.
• Erfahrung im Call Handling ist wünschenswert, aber nicht erforderlich.

Responsibilities

• Erster Ansprechpartner für eingehende Anrufe und Bearbeitung von Anfragen.
• Buchung von Terminen und Kommunikation mit Ärzten und anderen Fachleuten.

Skills

Kundenservice

Aufmerksamkeit zum Detail

Call Handling

Microsoft Office

Job description

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The Role
We are currently recruiting for a Customer Service Operator to join our existing team to help deliver support to clients via phone and email. Prior experience in Health care is not required as we we provide comprehensive training to set you up for success.
This is a full time position working 5 days per week (Monday, Tuesday, Thursday, Friday & Saturday) based onsite in our Bracknell office, 8am till 4pm.

About HealthHero

HealthHero is Europe’s largest digital healthcare provider. We offer seamless access to virtual GP appointments, mental health support and a wide range of clinical services – helping organisations, insurers and individuals to take better care of their health. Operating across the UK, Ireland, France and Germany, our mission is to simplify healthcare and improve lives.

Requirements

Purpose

• You will be the first point of contact for incoming calls, appropriately dealing with any queries.
• Handle patient requests by booking appointments, communicating with GP's and other healthcare professionals.
• You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation.
• Ensure information is accurately recorded and stored in line with company policies.

What You Will Bring

• Excellent customer service skills and attention to detail
• Experience with call handling/contact centre work is desirable, although full training will be provided.
• Ability to show sensitivity and understanding over the telephone
• Experience using Microsoft Office

Why Join Us

• Work that matters – making healthcare simpler, more accessible and more human
• Supportive, down-to-earth team with a strong mission and values
• Access to HealthHero’s digital healthcare services (GP, mental health and more)
• You will receive ongoing training and support
• Career progression opportunities
• 28 days per annum (pro rata) including bank and public holidays plus a day off for your birthday
• Life cover

Diversity and inclusion

Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts, unconscious bias interview training for all interviewers and working hard to get a gender balance interview panel.

We welcome applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know.