Customer Service Operative

HealthHero Services Ltd; Bracknell; On-site; GBP 22,000 - 28,000; Full time

Job summary

A forward-thinking company is seeking a Customer Service Operator to join its dedicated team in Bracknell. This full-time role offers the chance to make a real impact by providing essential support to clients through phone and email. With comprehensive training provided, you will be equipped to handle patient requests, manage appointments, and ensure accurate documentation. The company values diversity and inclusion, fostering a supportive environment where your contributions matter. If you're passionate about helping others and looking for a role that makes healthcare simpler and more accessible, this opportunity is perfect for you.

Benefits

Access to digital healthcare services

Ongoing training and support

Career progression opportunities

28 days holiday plus birthday off

Life cover

Pension scheme

Qualifications

• Excellent customer service skills and attention to detail.
• Superb written and verbal communication skills.

Responsibilities

• First point of contact for incoming calls and queries.
• Handle patient requests and administrative tasks.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Call Handling

Microsoft Office

Job description

The Role
We are currently recruiting for a Customer Service Operator to join our existing team to help deliver support to clients via phone and email. Prior experience in Health care is not required as we we provide comprehensive training to set you up for success.
This is a full time position working 5 days per week (Monday, Tuesday, Thursday, Friday & Saturday) based onsite in our Bracknell office, 8am till 4pm.

About HealthHero

HealthHero is Europe’s largest digital healthcare provider. We offer seamless access to virtual GP appointments, mental health support and a wide range of clinical services – helping organisations, insurers and individuals to take better care of their health. Operating across the UK, Ireland, France and Germany, our mission is to simplify healthcare and improve lives.

Purpose

• You will be the first point of contact for incoming calls, appropriately dealing with any queries.

• Handle patient requests by booking appointments, communicating with GP's and other healthcare professionals.
• You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation.
• Ensure information is accurately recorded and stored in line with company policies.

What You Will Bring

• Excellent customer service skills and attention to detail
• Superb communication skills, written & verbal.
• Experience with call handling/contact centre work is desirable, although full training will be provided.
• Ability to show sensitivity and understanding over the telephone
• Experience using Microsoft Office

Why Join Us

• Work that matters – making healthcare simpler, more accessible and more human
• Supportive, down-to-earth team with a strong mission and values

Benefits

• Access to HealthHero’s digital healthcare services (GP, mental health and more)
• You will receive ongoing training and support
• Career progression opportunities
• 28 days per annum (pro rata) including bank and public holidays plus a day off for your birthday
• Life cover
• Pension scheme

Diversity and inclusion

Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts, unconscious bias interview training for all interviewers and working hard to get a gender balance interview panel.

We welcome applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know.