Customer Service Operative, HIRING PEOPLE

Guardian Jobs; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established provider of gas and electrical services is seeking a Customer Service Operative to join their dynamic team in Cheam. This role offers a unique opportunity to provide exceptional support within the domestic gas department. You will be responsible for managing calls, scheduling appointments, and ensuring efficient service delivery. With a focus on excellent customer service, this position is perfect for someone looking to make a meaningful impact in a supportive environment. Enjoy benefits such as 28 days holiday, a pension scheme, and full training while working in a collaborative atmosphere that values your contributions.

Benefits

28 days holiday including bank holidays

Company pension scheme

London living wage

Mental health resources

Employee assistance scheme

Full training

Qualifications

• Experience in a service delivery role is advantageous.
• Excellent communication and organization skills are essential.

Responsibilities

• Handle calls to residents, clients, and engineers effectively.
• Manage engineers' diaries and booking service appointments.

Skills

Customer Service Skills

Communication Skills

Organization Skills

IT Skills

Multi-tasking

Self-motivation

Job description

Customer Service Operative, HIRING PEOPLE

Join to apply for the Customer Service Operative, HIRING PEOPLE role at Guardian Jobs

Customer Service Operative, HIRING PEOPLE

3 days ago - Be among the first 25 applicants

Are you good at multi-tasking? Do you take pride in offering excellent customer service?

Benefits include 28 days holiday (including bank holidays) increasing with service, a company pension scheme, London living wage, mental health resources, employee assistance scheme, and full training.

Our client is an established provider of gas, electrical, commercial, and home services throughout London and the South of England. They pride themselves on providing exceptional service levels and are seeking Customer Service Operatives for their offices in Cheam to work within their domestic gas department.

Your main responsibility will be to ensure professional and efficient support is provided to the Company's domestic gas service contracts while working within a skilled team.

General responsibilities include:

• Handling calls to residents, clients, and engineers effectively
• Proactively planning and managing works for engineers
• Managing engineers' diaries to ensure all works are completed
• Booking service appointments
• Approving timesheets for engineers upon work completion
• Monitoring and acting on escalation reports
• Following up on unconfirmed service visits
• Issuing ECO works in line with contract guidelines
• Escalating jobs to the relevant Contract Manager for approval
• Approving job times using the company's internal allocation matrix
• Providing administrative support to the company and department as required

This role suits someone with experience in a similar industry seeking a new challenge or someone with excellent customer service experience looking for a change.

Shift patterns are 8am to 5pm and 9am to 6pm (alternating), with 1 Saturday per month on a fixed rota basis (*Saturdays are assigned by the Team Leader).

Essential skills required:

• Previous experience in a service delivery role is advantageous
• Excellent communication and organization skills
• First-rate customer service skills
• Good IT skills
• Self-motivated with the ability to use initiative
• Ability to multi-task and work under pressure
• Positive attitude with an enthusiastic, can-do approach

Job details:

• Customer Service Operative (Domestic Gas Department)
• Location: Cheam, Surrey
• Salary: £25,667.20 per annum (increasing after probation)
• Full-time, 40 hours/week (shift rota including Saturdays, fixed schedules)
• Benefits include 28 days holiday (including bank holidays), pension scheme, London living wage, mental health resources, employee assistance scheme, and full training

If you have the right skills and experience, we would like to hear from you.

NB: Due to high application volumes, we cannot always contact all applicants. If you do not hear within 10 days, please assume you have been unsuccessful.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Advertising Services

Referrals increase your chances of interviewing at Guardian Jobs by 2x.

Set job alerts for “Customer Service Specialist” roles by signing in.

We’re unlocking community knowledge in a new way, with insights added directly into articles, starting with AI assistance.