Customer Service Operative

HealthHero; Bracknell; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ein innovatives Unternehmen im Gesundheitswesen sucht einen engagierten Kundenservice-Operator, um das Team zu verstärken. In dieser Vollzeitposition arbeiten Sie vor Ort und unterstützen Kunden bei Anfragen über Telefon und E-Mail. Sie erhalten umfassende Schulungen, um sicherzustellen, dass Sie erfolgreich sind. Ihre Rolle wird entscheidend sein, um die Gesundheitsversorgung einfacher und zugänglicher zu machen. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und in einem unterstützenden Team zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Zugang zu digitalen Gesundheitsdiensten

Laufende Schulung und Unterstützung

Karriereentwicklungsmöglichkeiten

28 Tage Urlaub pro Jahr

Lebensversicherung

Pensionsplan

Qualifications

• Ausgezeichnete Kundenservice-Fähigkeiten und Aufmerksamkeit für Details.
• Erfahrung im Umgang mit Anrufen ist wünschenswert, aber Schulung wird bereitgestellt.

Responsibilities

• Erster Ansprechpartner für eingehende Anrufe und Bearbeitung von Anfragen.
• Verarbeitung von Patientenanfragen und Buchung von Terminen.

Skills

Kundenservice-Fähigkeiten

Kommunikationsfähigkeiten

Microsoft Office

Detailgenauigkeit

Job description

1 day ago Be among the first 25 applicants

The Role

We are currently recruiting for a Customer Service Operator to join our existing team to help deliver support to clients via phone and email. Prior experience in healthcare is not required as we provide comprehensive training to set you up for success.

Position Details

This is a full-time position working 5 days per week (Monday, Tuesday, Thursday, Friday & Saturday) based onsite in our Bracknell office, from 8am to 4pm.

About HealthHero

HealthHero is Europe's largest digital healthcare provider. We offer seamless access to virtual GP appointments, mental health support, and a wide range of clinical services—helping organizations, insurers, and individuals to take better care of their health. Operating across the UK, Ireland, France, and Germany, our mission is to simplify healthcare and improve lives.

Responsibilities

• You will be the first point of contact for incoming calls, appropriately dealing with any queries.
• Handle patient requests by booking appointments, communicating with GPs and other healthcare professionals.
• Involved in administrative tasks, such as processing prescriptions, referral letters, and other health documentation.
• Ensure information is accurately recorded and stored in line with company policies.

Qualifications and Skills

• Excellent customer service skills and attention to detail.
• Superb communication skills, both written and verbal.
• Experience with call handling/contact centre work is desirable, but full training will be provided.
• Ability to show sensitivity and understanding over the phone.
• Experience using Microsoft Office.

Why Join Us

• Work that matters—making healthcare simpler, more accessible, and more human.
• Supportive, down-to-earth team with a strong mission and values.

Benefits

• Access to HealthHero's digital healthcare services (GP, mental health, and more).
• Ongoing training and support.
• Career progression opportunities.
• 28 days per annum (pro rata), including bank and public holidays, plus a day off for your birthday.
• Life cover.
• Pension scheme.

Diversity and Inclusion

Our Talent team works hard to remove all biases within the recruitment process, including unconscious bias decoded job adverts, unconscious bias interview training for all interviewers, and efforts to achieve gender balance in interview panels.

We welcome applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process—please just let us know.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• IT Services and IT Consulting