Transport Customer Service Operator

Babcock International Group; Greater London; On-site; GBP 27,000 - 32,000; Full time

Job summary

An established industry player is seeking a Transport Customer Service Operator to join their team. In this dynamic role, you will coordinate transport requests, manage vehicle scheduling, and assist customers effectively. This position offers a full-time schedule with generous benefits, including a matched contribution pension scheme and professional development opportunities. If you are customer-focused and possess strong IT skills, this is the perfect opportunity to contribute to a safe and secure world while advancing your career.

Benefits

Generous holiday allowance

Matched contribution pension scheme

Access to a Digital GP

Employee share scheme

Payment of Professional Fees

10-days special paid leave for reservists

Holiday Trading

‘Be Kind Day’ for volunteering

Employee assistance programme

Qualifications

• Experience in customer service and IT skills are essential.
• Full UK Driving Licence is required for the role.

Responsibilities

• Coordinate transport requests and manage vehicle scheduling.
• Assist customers via phone, email, or in person.

Skills

IT Skills

Customer Service

Microsoft Office

Education

Full UK Driving Licence

Driver CPC/Driver Digi Card

Tools

James System

Job description

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Job Title: Transport Customer Service Operator

Location: Wareham, Dorset

Compensation: £27,692.64 + Benefits

Role Type: Full time / Permanent

Role ID: SF63917

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Transport Customer Service Operator at our Bovington site.

The role

As a Transport Customer Service Operator, you’ll have a role that’s out of the ordinary. You’ll co-ordinate transport requests and scheduling for vehicles and oversee communications equipment within the department.

Day-to-day, you’ll open work tickets, preparing paperwork for vehicles, manage stores associated with the vehicles, check radio equipment in vehicles and check serial numbers match with paperwork.

• Assist with the management of the Transport Green Fleet utilising computer systems
• Provide assistance to the customer when required either by telephone, email or in person
• Process transport requests for the customer based on priority, entitlement, vehicles and driver availability
• Arrange handover and takeover of Vehicles and telecommunications equipment with the customer
• Maintain records of all transport related activity and produce reports as requested
  
  
  

This role is full time, 37 hours per week and is based on site at Bovington.

Essential experience of the Transport Customer Service Operator:

• Good IT skills with a working knowledge of Microsoft Office applications
• Customer focused
• James system experience would be an advantage
  
  
  

Qualifications for the Transport Customer Service Operator:

• Full UK Driving Licence – manual licence
• Driving licence Cat C (with preferred Cat D, Cat B for CIS Drivers) and Driver CPC/Driver Digi Card would be an advantage but not essential
  
  
  

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What We Offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
  
  
  

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 14/05/2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Defense and Space Manufacturing

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