Customer Service Operations Specialist

Ovia Group; Tamworth; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Option to purchase up to 5 extra days'

Job summary

Ovia Group in Tamworth is seeking a Customer Service Operations Support to provide administrative support, coordinate orders, deliveries, and returns, and ensure smooth cross-functional communication from Tamworth head office.

You will produce operational reports, monitor metrics, support customs and compliance, and assist with reception cover and general admin tasks as needed. This role offers hands-on exposure to busy service operations.

Qualifications

• Essential: personable, professional, efficient, accurate, with initiative and prioritisation skills.
• Strong organisational skills and ability to manage multiple tasks.
• Ability to work well in a team while managing own workload.
• Proactive problem solving and customer-focused mindset.

Responsibilities

• Provide comprehensive administrative support to Customer Service and wider business.
• Coordinate customer orders, collections, deliveries and replacements for efficient service delivery.
• Monitor shared inboxes and maintain accurate records and documentation.
• Support customs and compliance processes for UK and Ireland deliveries.
• Produce and analyse operational reports to identify trends and opportunities.
• Build relationships with customers, carriers and internal teams to ensure seamless operations.

Skills

Customer service

Administrative skills

Time management

Communication skills

Teamwork

Problem solving

Pressure handling

Education

No specific degree required

Tools

ERP systems

CRM systems

Order management systems

Word

Outlook

Excel

Job description

Ovia Group in Tamworth is seeking a Customer Service Operations Support to provide administrative support, coordinate orders, deliveries, and returns, and ensure smooth cross-functional communication from Tamworth head office.

You will produce operational reports, monitor metrics, support customs and compliance, and assist with reception cover and general admin tasks as needed. This role offers hands-on exposure to busy service operations.